Dear SureMail™ Users,

On October 4th, 2012 we experienced slowness for all users on our SureMail™ system.

The issue started at 11:12 AM EST and subsided at approximately 5:16 PM EDT. We are continuing to troubleshoot and have opened an incident with Microsoft to determine the root cause of the issue so that we can implement corrective action and prevent the same issue in the future.

This is the kind of failure, where there continue to be unknown bugaboos, which is the hardest for us and our customers. We look forward to a world where tech is rid of bugaboos.

If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.


Thank You,

- Your SureTech™ Solutions Team

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