Dear SureMail™ Users,

On August 5, 2013 we experienced intermittent connectivity issues for some users on our SureMail™ system.

The issue started at 9:45 AM EST and became more consistent at 10:02 AM EST. Services were fully restored for all users by 11:10 AM EST.

There was an issue with one of our application firewalls which resulted in Exchange connectivity loss for some users. We are investigating the issue to prevent it from causing downtime in the future. We apologize for any inconvenience that this may have caused.

Please note that although we strive and hope for 100% uptime, with our current infrastructure we realistically expect, and continue to deliver 99.9+% uptime and this outage continues to support our expected level of service. No mail was lost and users should have experienced at most a short delay in sending or receiving mail.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team

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