Dear SureMail™ Users,

On May 28, 2014 we experienced downtime of our MS Exchange 2010 servers starting at approximately 10:50 am.

The issue started at around 10:50 am EST and the issue was resolved by 11:30 am EST.

There was a problem with a piece of the firewall equipment which affected the end user.  We have put changes in place to avoid this issue again in the future.   

Please note that although we strive and hope for 100% uptime, with our current infrastructure we realistically expect, and continue to deliver 99.9+% uptime and this outage continues to support our expected level of service. No mail was lost and users should have experienced at most a short delay in sending or receiving mail.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team