Dear SureDesk™ Users,

This morning at 1:32am the web server which hosts the portal for our citrix login access to the servers had an overload on the CPU. This caused a failure to launch the portal for citrix and rdc services. Additionally we had a systems alert failure of this issue on the server at the time it occurred. What should have been a 10 minute outage was not fully resolved until 9 am due to the monitoring systems not sending proper alerts when the outage first occurred at 1:32 am EST.  We have resolved the cause of the overload issue and our alerting software to ensure prompt resolution on any such issues in future.

If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team

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