Dear SureMail™ Users,

On November 5th, 2014 latencies were observed on eight Exchange 2013 servers around 8:00 am EDT.

These latencies reduced the speed of the mail flow and affected the Outlook Web Application (OWA).

We diagnosed the issue by working with our equipment vendor and Microsoft. A maintenance operation started at 7 pm EDT and lasted until 11 pm EDT. This operation involved adding an SSD to each server to handle the Transport layer database traffic. The operation successfully resolved the latencies.

This is a temporary measure until the root cause is dealt with, at which point the proper course of action will be taken. We are confident that this temporary measure will fully eliminate re-occurrences until the final fix is applied.

Please note that although we strive and hope for 100% uptime, with our current infrastructure we realistically expect, and continue to deliver 99.9+% uptime and this outage continues to support our expected level of service. No mail was lost and users should have experienced at most a short delay in sending or receiving mail.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team

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