Complexity and Onsite Maintenance are EXPENSIVE

The vast majority of IT costs for the typical organization are related to emergency repairs and the labor, equipment and primarily, lost productiviyt costs associated with a system not functioning optimially.

Proper maintenance to try to minimize repair costs is the next greates IT expense.

The equipment that most companies associate with IT costs is actually the smallest component of an overal IT cost.

The first place to focus therefore is on the biggest cost - inefficiency or instability in your systems.

Simplify and Outsource

The absolutely biggest cost factor, and source of instability, is simply in maintaining networks and equipment communications.

These days a CPU or most individual computer components are pretty simple.  They are designed to do the same thing over and over with extremely low failure rates.

The source of 90% of failure points is in the connection between components or the configuration of components.

90% of these connections and configurations are standard infrastructure that not only has to be set up UNDERNEATH most business services, but they need CONSTANT MAINTENANCE and updates as different components are continually upgraded and as technology evolves.

What your business actually uses, in other words, is the last 10% of the cost which is the applications and data with which your company interacts.

So why would you figure out how to mine coal, store it, burn ...

When a Work Order is created and completed, you will receive an email confirming the work order request along with any detail we know about the Work Order.  When they Work Order is completed you will receive notification it is complete.  We will note the time it took to complete the Work Order.

Please note that since our procedure is to be PROACTIVE, our email notice constitutes authorization for us to move forward UNLESS your reply for us to stop or modify our written tasks.

If you have any question about a specific Work Order at any point, email solutions@suretech.com so we can address your questions right away.  We pride ourselves on delivering services that provide value and satisfaction guaranteed.

It also documents an even more important health index of each system component and its expected appropriateness and cost for supporting your workflow day in and day out.  

Anytime your business has a user change, software change, office layout change or equipment change we update our KB to ensure we can serve you efficiently and effectively.

The KB is our key tool towards being proactive whenever possible for your IT rather than being reactive.  It allows us to ensure computer patches are being done in a timely manner, helps troubleshoot client needs, enables us to restore equipment quickly and efficiently if necessary and look ahead to system upgrade needs and address them before they become and emergency and cause unnecessary downtime.

The KB helps ensure we can offer not just Solutions Support but CTO Support for your Workflow.