Looking for SureDesk tips? Click here.

Looking for SureDesk tips? Click here.

Looking for instructions for Exchange 2013? Click here.

If you need to setup your SureMail on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied and not always alike.

SureMail Office 365 Users Click here.

Two steps are required:
1. Remove an old Exchange account (if you have one) You can find instructions here.
2. Add a new Exchange account

To setup a new SureMail account:

1. Go to Menu.
2. Go to Accounts & sync settings.
3. Click Add account.
4. Select Exchange or, if Exchange is not available, Corporate.
5. Put in your email address in the Email field.
6. Leave the Domain field blank.
7. Put in your email address in the Username field.
8. The Server field should be webmail05.mycloudmailbox.com.
9. Password should be your SureMail password.
10. Make sure Requires SSL is selected.
11. Click Next.
12. When asked to approve access to your phone select say Yes.
13. You can choose how far back to sync your mail in the Amount to synchronize field and click Next.
14. Click on Done.

Each Exchange 2013 SureMail account has access to the SureMail Control Panel where users can view information about their accounts and view and edit spam settings.

SureMail Control Panel

To access your SureMail Control Panel go to https://admin05.mycloudmailbox.com/.

The SureMail Control Panel lists information about your SureMail account such as how much space you are using in your mailbox or how many devices your SureMail is setup on.

Spam Filtering

You can edit your anti-spam options by clicking on Edit anti-spam options under Tasks on the right hand side of the screen.

Spam filtering level

Every incoming email is filtered and given a score.  The higher the score the more likely is may be spam.  The settings determine which score level is sent to your inbox, junk folder or is blocked completely.

Whitelist and Blacklist

Whitelisting an email account will always allow the address to get through the spam filter.  Blacklisting an email account will always prevent the address from getting through the spam filter. 

After listing the email accounts you want to allow or block click Save.

Searching Spam

You can search blocked spam by clicking on Search spam on the right hand side of the screen.

Please note that spam is only kept for a ...