Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk.

Installing on a PC

1. Go to the Citrix website at https://citrix.com/products/receiver.
2. Click on Download Receiver for Windows.
3. Run the Citrix Receiver file that was downloaded
4. Click Install and click Next/Continue until it finished
5. When it asks for the Server or email address, enter https://so5.suretech.com (You will only need to do this step for the first time)
6. It will then ask you for your User ID and Password
7. You can pin the Citrix Receiver to your taskbar or create a shortcut.  Go to Start Menu>All Programs>find Citrix Receiver>Right Click>Select Pin to Taskbar
8. If you prefer, you can rename your Shortcut to SureDesk 5.0 or whatever you prefer.  If you need assistance, just email solutions@suretech.com.
9. We recommend launching your SureDesk from Citrix Receiver for best perfomance, security and access to printers. 
10. If you want though, you can launch your SureDesk directly from any web browser by going to https://so5.suretech.com. 
11. Note that HTML 5 does have conflicts with printing, so we recommend connecting from Receiver directly. 
12. If you ...

To prevent any issues accessing the Citrix Web Panel and your SureDesk we recommend setting https://so5.suretech.com as a trusted site in your web browser.

How you make a site trusted depends on what internet browser you are using.

Internet Explorer

1. Go to Tools menu
2. Select Internet Options
3. Security tab
4. Select Trusted sites
5. Click on Sites button
6. Make sure https://so4.suretech.com is shown and click Add
7. Next go to Tool Menu again
8. Select Compatability View Settings
9. Make sure suretech.com is shows and select Add

Mozilla Firefox

Firefox does not require trusted sites.  The only step needed to ensure SureDesk login works is to go to:

1. Go to so4.suretech.com
2. Select the Firefox Menu
3. Select Add Ons
4. Select Plug Ins
5. Select Always Activate Dropdown next to: Citrix ICA and Citrix Offline PlugIns
6. 

Google Chrome

1. Go to https://so5.suretech.com
2. Click on the wrench for the main menu
3. Click on Options
4. Click on Under the Hood
5. Select Network
6. Click on Change proxy settings
7. Select Security tab
8. Click on Trusted Sites
9. Select Sites button
10. Make sure https://so5.suretech.com is shown and click Add
11. Click Close than click Ok

Apple Safari

1. Go to https://so5.suretech.com
2. Go to Mac Utilities
3. Click ...

We make it easy to get support for any aspect of your IT with just one email or phone call.

Our primary hours are work day hours, with premium support available after hours. 

The easiest way to get support is to email us at:

For Level 1 help desk during business hours, as well as for emergencies at any time, please phone us toll free at:

Login Instructions

1. Open Citrix Receiver (if not a shortcut on your taskbar, go to Start Menu and search for Citrix)

2. Enter https://SO5.suretech.com  

3. Enter your username and password

4. SureDesk will open                                                                                                                                       

Checking Local Computer Settings 

1. Make sure your Citrix Receiver is up-to-date

2. Check to see if your browser is up-to-date

3. Confirm that the Citrix Receiver plugins are set to Always Activate in Firefox 

4. Make sure your operating system is up-to-date 

(Scroll below to ...

1. If you already have an Outlook profile, you will want to add a new profile for your SureMail.
   
   *If you have not  previously setup an Outlook profile, launch Outlook and skip to step 8.
    
2. Go to Start -> Control Panel.
3. Click the Mail icon.       
4. Select Show Profiles...
5. Select Add...
6. Name the new profile (this should be different from the previous profile name).
7. Click Ok.
8. The next screen will allow you to setup your SureMail account automatically. On this screen you should enter your name, your email address and your SureMail password.
   
                                                              
   
   *You may not see this screen appear. Instead, you may see a screen to Connect Outlook to Office365. Click the blue Connect button on this screen, and skip to step 12.
    
9. Click Next.
10. A message will appear asking you to Allow this website to configure server settings. Select the Don't ask me about this website again checkbox, and then click Allow.
11. Outlook should now ask for your password again. Put in your SureMail password, and click Save Password.
12. Click Finish.
    
    *If this was the first email account setup in your Outlook, skip to step ...

Follow steps below to uninstall the broken update KB3163017 OR KB3163018 on Windows 10 or KB3159398 on Windows 7.   

Windows 10

1. Open Settings

2. Navigate to Update & Security

 3. Click Window Update

3. Select Advanced Options 

 5. Go to View Your Update History                                                                      ...

Looking for SureDesk tips? Click here.

For some users Microsoft Outlook 2013 can be an adjustment from the older versions of Office.   Luckily there are various customization options that can make Outlook 2013 more comfortable to use.

Changing the theme

If you find Outlook is too bright, white or hard to look out you can change the theme with the following steps. 

1. Go to File -> Office Account

Navigation Strip

You can free up space by condensing the navigation bar. 

The default navigation bar:

The compact navigation bar:

While using QuickBooks you may encounter annoying pop-ups or other features while using the program. Below are some tips for getting rid of these annoying quirks that can appear in QuickBooks. These tips are mostly for older versions of QuickBooks as the newest version has removed some of these annoyances.

Advertisement pop-ups

To turn off the advertisement pop-ups follow the below steps.

1. Go to Edit -> Preferences.
2. Select General Preferences.
3. In the My Preferences tab check off Turn off pop-up messages for products and services.

Live Community window

To turn off the Live Community window follow the below steps.

1. Go to Edit -> Preferences.
2. Select Desktop View.
3. In the My Preferences tab check off Show Live Community.

Payment toolbar

To turn off the Payment Toolbar found in the Receive Payments and Sales Receipts windows window follow the below steps.

1. Go to Edit -> Preferences.
2. Select Sales & Customers.
3. In the My Preferences tab check off Show Payment Toolbar on Receive Payment and Sales Receipt forms.

If you are trying to print from Adobe Reader on the SureDesk and the program crashes you will need to follow the simple steps below to get the programs to work correctly.

Adobe Reader

1. In Adobe Reader open Edit in the tool bar and select Preferences.
2. Under categories make sure General is selected.
3. Make sure Enable Protected Mode at startup is unchecked.
4. Printing should now work.

1. To turn on and off the pop-up blocker on Internet Explorer 10 click the gear icon in the upper right hand corner of the web browser.
2. Select Internet Options in the drop down menu.

What does it mean if you see the below message?

A network interruption at your location, at our datacenter, or even somewhere in-between will cause the connection to your SureDesk to 'hiccup' or 'stall'. If the interruption is longer than a few instants, you may find your SureDesk becomes unresponsive and you may see the above message.

What you should do:

1. Relax for a minute except for local network issues, internet or datacenter interruptions are rare (a dozen times a year perhaps) and most often resolve themselves quickly (within seconds usually or 5-10 minutes at the most).
2. Do nothing during the interruption the more you click during the interruption the more the SureDesk needs to do before it becomes functional again. Try to reduce the queue of commands when there seems to be an interruption.

What if ...

To recover deleted files on your SureDesk:

1. Open Computer in the Start Menu.
2. Go to the U: drive and right click on the folder you want to recover the file from.
3. Select Restore previous versions.
4. Open the version of the folder you want and Restore to replace current version of the folder on your desktop or Copy to make a copy of the older version of the folder.

MS Outlook Best Practices

Avoid unnecessary slow usage and Outlook crashes by making sure you are using Outllook as optimally as possible.

• It's the item count not the size that matters. Having a large number of items in a folder will mean that Outlook will open slower and any operations in that folder will take longer (so long that it may seem like Outlook has crashed since it seems frozen).
• Overall Outlook performance is largely influenced by the number of items in the heavily used folders. Inbox, Deleted Items and Sent Item folder are the primary folders where large amount of items will disrupt performance. Calendar, Contacts, and any other folder that is heavily used can also disrupt performance.
• The Microsoft Exchange Team recommends no more than about 2500-5000 items in any folder. If you have more than 5,000 items in your inbox, for example, you can have unpredictable results depending on how you use Outlook.

How to improve performance

• You can improve Outlook performance by creating new top level folders or sub-folders (See Fig. 1) and moving items from the heavily used folders into these new folders. Remember not only can you can create subfolders in the Inbox but you can also create subfolders in Sent Items and Deleted Items for better organization.
• If you are ever experiencing issues using Outlook on your local desktop, ...

Looking for SureDesk tips? Click here.

Citrix Bar

On your SureDesk, there is a black bar found on the top of the screen. Clicking on the bar reveals a menu screen with several options.

Home

Home minimizes your SureDesk and brings you back to your local desktop.

My SureDesk Workstation

This is your current SureDesk. If you are running more than one SureDesk you will be able to switch between them using these buttons.

Ctrl+Alt+Del

This performs the action that would occur if you pressed the keys Ctrl+Alt+Delete on a regular computer. You can log off the SureDesk, lock the SureDesk requiring a password to access it again or change your password.

Preferences

Preferences include several options to choose from.

Display

Under display you can adjust the size the SureDesk appears.

• Best resolution - This automatically adjusts the screen to a comfortable resolution.
• Scale to fit - This scales the SureDesk to fit within the screen it is viewed on.
• Actual size - This does not adjust the scale of your SureDesk and will appear its actual size no matter the screen.

File Access

File Access allows you to set how the SureDesk access folders on the local computer.

• Read and write allows for full access to your local machine
• Read ...

Disconnecting

Disconnecting leaves your SureDesk open and running so you can connect without launching the SureDesk again. You can leave programs running on your SureDesk. As long as you return to your SureDesk within the idle Log Off time window, all your programs and documents will still be running when you reconnect. If you do not expect to return within two hours your should either increase your Log Off time window by contacting support, or you should Log Off and not use disconnect.

There are several ways to disconnect:

Logging Off SureDesk

Logging off completely shuts down the SureDesk similar to shutting down a regular computer. This will end the SureDesk session and end all programs that were running. If you expect to be gone for longer than two hours or are ending your work day please use this option.

To log off your SureDesk completely you will need to follow the following steps:

1. Click on Start Menu.
2. Click Log ...

If you have WebDAV enabled on one of your company drives you can map the drive to your local computer. If you would like WebDAV enabled on a drive please contact solutions@suretech.com. Once this is done you can follow the below steps.

Please note that these instructions are for computers that are Windows 7 or later.

1. Open your computer folder navigation and make sure you are in the top most level where it lists your computer's drives like the C drive.
2. Right click on the navigation screen and select Add a Network location.
3. Click Next.
4. Select Choose a custom network location.
5. In the Internet or network address field type,
   • https://sf4.suretech.com/%CustomerCode%/%ShareName%
     • %CustomerCode% = Customer Code
     • %ShareName% = is the name of the share on the file server
   • To find out the network address you will need to use, please contact solutions@suretech.com

   

6. Click Next.
7. Type in your SureDesk username and password and select Remember my Password.
8. Click Ok.
9. The drive is now mapped to your local computer.

If you need to remove an email account on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied and not always alike.

To remove an old Exchange account:
This process is required for users upgrading from one Exchange version to another only.
* Note Data (messages, contacts, etc.) that is synched with Exchange will be erased when you remove the old account but will return when you add your new account. Some data, not synched with Exchange, like notepad and phone signatures, etc. will have to be reproduced after your new account is created.

1. Go to Settings.
2. Go to Account Settings.
3. Touch the old account to be removed.
4. Press Delete.

If you need to remove an email account on your iPhone/iPad please follow the below steps.

To remove an old Exchange account:
This process is required for users upgrading from one Exchange version to another only.
* Note Data (messages, contacts, etc.) that is synched with Exchange will be erased when you remove the old account but will return when you add your new account. Some data, not synched with Exchange, like notepad and phone signatures, etc. will have to be reproduced after your new account is created.

1. Go to Settings.
2. Go to Mail, Contacts, Calendars.
3. Touch the old account to be removed.
4. Scroll to bottom and press Delete Account.
5. Confirm deletion by touching Delete from My Phone.

When you sign up to encrypted email you will have to activate the encryption for your SureMail account and install the Outlook toolbar before you will be able to use the service.

1. You will receive an encrypted email in your inbox that will contain a link that you will click to start the setup process.
2. You will be brought to the encryption Web Panel. FIll in your email address, name and a password. This password will be seperate from your current SureMail password. If you change your SureMail it WILL NOT change your encrypted email password.
3. Click Register.
4. Click Done! Log me in.
5. This will log you into the encrypted email web panel. To install the Outlook plugin click on Enable with Office Outlook button on the left hand side of the screen.
6. Next you should follow the on screen instructions by closing Microsoft Outlook and the downloading the plugin by clicking on Download MS Outlook Toolbar.
7. After you install the plugin click the Activate with <Your organization name> Secure Email button an confirmation email will be sent to your inbox.
8. In Outlook by double-clicking on the confirmation email.
9. You may have to restart Outlook in order for the changes to take effect.

Personal Distribution Lists (Groups)

Personal distribution lists are the lists of email addresses you create and store on your computer.  They are not transferred during the upgrade to Exchange 2013.  Public distribution lists created for your organization ARE transferred.

To save your lists please:
Instructions are for Outlook 2010 and 2013

Before the upgrade

1. Go to Address Book.
2. Find your personal distribution list and open it.
3. Click Forward Group and select As an Outlook contact.
4. Send it to yourself.

After the Exchange 2013 Upgrade

If you are using Outlook 2013

1. Open the email you sent to yourself.
2. Click the ... at the bottom of the screen.
3. Select Folders.
4. Int the sent email click the group files you sent yourself and drag it to your Contacts folder.
5. The group is now back in your contact list.

If you are using Outlook 2010

1. Open the email you sent yourself.
2. Click on the Public Folders icon in the bottom left hand of the screen.
3. In the sent email click the group file you sent yourself and drag it to ...

Rules

To save rules you previously setup in Outlook:
Instructions are for Outlook 2010 and 2013

1. Click Rules.
2. Select Manage Rules & Alerts...
3. Click Options.
4. Click Export Rules...
5. Save your rules.

When your Exchange 2013 SureMail account is ready, go to Outlook and:

1. Click Rules.
2. Select Manage Rules & Alerts...
3. Click Options.
4. Click Import Rules...
5. Select the file you saved earlier and click Open.
6. Click Apply.

Signatures

Signatures are kept in the same folder regardless of the Profile used, you just have to reactivate them through the following steps.

Once your Exchange 2013 SureMail account is setup, go to Outlook and do the following:
Instructions are for Outlook 2010 and 2013

1. Click New Email.
2. Click Signature -> Signatures...
3. And select the signatures you would like to activate for the "new email" and for "replies and forwards".
4. Next close the selection and discard the unused email.
5. When you create a new email and your signature will now appear.

To setup your Outlook program on your upgraded Exchange account requires you to back up your rules and personal distribution lists.  Complete this before the migration begins.

You must also configure your Outlook program after the upgrade and BEFORE using Outlook again.

Configuring your Outlook Program

Mail applet location

Mail Profiles can be managed via the Mail applet in COntrol Panel.  The exact location depends on your version of Windows and your layout settings of Control Panel.

Control Panel - Classic Layout

When you are using the Control Panel is in the classic layout, you should see the Mail applet directly in the list of icons. For a 64-bit version of Windows Vista, the icon would be listed in the View 32-bit Control Panel Items section.

Control Panel - Category View

when you are using the Control Panel in the Category View, you can find the Mail applet  in the following category:

• Windows XP: User Accounts
• Windows Vista: User Accounts
• Windows Vista 64-bit: Additional Options-> View 32-bit Control Panel Items
• Windows 7: User Accounts and Family Safety
• Windows 8: User Accounts and Family Safety

Once youve located and opened the Mail applet, you can recreate your mail profile via the following steps:

1. Press the button Add
   • Do NOT use Copy not even when you want to recreate your mail profile or youll end ...

If you need to setup automatic replies for your SureMail you will first need to login to your Outlook Web App (OWA) at https://outlook.suretech.com/.

1. Once you login click on Options at the upper right hand corner and select Set Automatic Replies... from the drop down list.
2. In the Automatic Replies page, Don't send automatic replies should be selected and the rest of the screen is grayed out.
3. Click Send automatic replies:
   • Select Send replies only during this time period and choose a start time and end time.
   • If you do not choose a time period the automatic replies will be sent out indefinitely until Don't send automatic replies is selected.
   • Compose your message in the text box and format it in any way that you would like.
4. Once your message and message settings are setup you are done. Automatic messages will be sent out during the time period you set. To turn this off select Don't send automatic replies.

1. Launch Outlook and click Next.
2. The next screen will allow you to setup your SureMail account automatically. On this screen you should enter your name, your email address and your SureMail password.

If the automatic creation failed make sure you used the correct username and password. If it still does not work follow the below steps.

If you need to setup your SureMail on iPhone/iPad please follow the below steps.

Looking for instructions for Exchange 2013? Click here.

1. On the Home screen select Settings.
2. Select Mail, Contacts, Calendars.

• Email: Your email address
• Password: Your email password
• Description: How you would like to describe the account Ex: Work email

If you need to change your SureMail password pleasefollow the below steps.

Looking for instructions for Exchange 2013? Click here.

1. Go to https://outlook.suretech.com/ and login with your SureMail username and password.
2. Select the Options dropdown menu

See Also

• Setting up Automatic Replies

Looking for instructions for Exchange 2013? Click here.

Files on the SureDesk and SureFiles

The SureDesk allows you to access files on the server from anywhere. The server drives are located under Network Location.

The S: Drive is a shared drive, everyone in your company has access to the S: drive, we call this SureFiles.

The U: Drive is a private drive, only you have access to these 'My Documents' and preference folders.

Files on your Local Computer

The drives under "Other" are the drives located on the computer you are physically using.

Through these drives you can access files on your local computer or save and move files from the SureDesk to your local computer.

The CD/DVD drive allows you to access the files in your CD or DVD.

The Local Disk are the drives on your local computer such as the C drive or any other drives that are setup on the computer.

Local computer permissions

The first time you log into the SureDesk you will see the message below. This message will appear every time you launch the SureDesk on a different computer.

• Selecting No access will prevent the SureDesk from accessing the local computer.
• Read-only access allows you to view files on the local computer but you will not be able to edit them.
• Read/write access allows complete access to the folders and files on the local computer.

Change Your Password

1. On the SureDesk web panel go to Settings.
2. Go to the password section and click Change Password.
3. Type in your old password, then type in the new password in the two remaining fields.
4. Click Ok.

You can also change your password within the SureDesk.

1. Go to the Citrix Bar at the top of the SureDesk screen and click on Ctrl + Alt + Del.
2. Select Change a password...
3. Type in your old password, then type in the new password in the two remaining fields.

Password Rules

All SureDesk passwords must follow the below rules.

• The password must be at least 8 characters long.
• Your password must contain characters from three of the following four categories:
  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • A number (0 through 9)
  • Non-alphabetic characters (for example: !,$,#,%)

You must use Internet Explorer to access the SureDesk Remote Desktop Application. If you are using Internet Explorer 10 or later you will need to add both http://www.suretech.com and https://rdp.suretech.com to your trusted sites.

1. Go to Tools menu.
2. Select Internet Options.
3. Click on the Security tab.
4. Select Trusted sites.
5. Click on the Sites button.
6. Add www.suretech.com and https://rdp.suretech.com.
7. Go to https://rdp.suretech.com.
8. Select the This is a private computer radio button.

Wouldnt it be great if the glory days lasted forever? But reality is trophies get dusty, records are broken, and what it took to be the best ten years ago, just isnt enough for todays standards. Things get better, faster. And eventually, its time to move from good enough to something much better.

Windows XP had an amazing run and millions of PC users are grateful for it. But its time to move on. Two reasons: 1) Extended support for Windows XP is running out in less than 1000 days, and 2) theres an OS out there thats much better than Windows XP.

On April 8, 2014, security patches and ...

As amazing as software power and features have become, we are sometimes amazed in the wrong way.

We recently spent more than 20 hours troubleshooting OneNote on our SureDesk in an attempt to address crashes and notebook corruptions. We used several different repositories for the OneNote files including, SkyDrive free, SkyDrive business, our own SharePoint, and saving files locally; and this is what I have concluded;

• OneNote is buggy and prone to corrupting notebooks that have images in them.
• SkyDrive has terrible outbound throughout and is both miserably slow when loading OneNote and also causes OneNote.exe to crash. The only way I found to use SkyDrive reliably was to use OneNote online on SkyDrive.

In the end (hit the cymbals) we gave up and moved our notes to Evernote for anywhere access capability and no crashes.

The SureDesk at a Glance

Computers are not quite like TVs - when you turn them on, you actually interact with your computer in many ways.  This takes some training, both for the computer and for you.

For our part the SureDesk is a balancing act to find the optimal balance between four separate goals: performance, cost efficiency, flexibility and security.  Our commitment is to provide solutions that to the greatest extent possible provide the best of each of these goals.

Most of you will have had years of training with your physical PCs, Macs and Laptops.  We've worked very hard to make the SureDesk as similar as possible, but it's just a little bit different in some ways and a little bit the same in others. 

The better you can understand the SureDesk, the better the experience is likely to work for you.

Please keep in mind:

• The SureDesk does not exist anywhere that you can touch it. We rely on "virtualization" technology to assemble your SureDesk from servers that deliver Memory, Processing Power and Applications that are all stitched together to present you with a "virtual" desktop.

BES ACTIVATION

Device Software Version 6.x

From the Home screen All tray, select Setup.

To expand the tray, press the Menu button then select Open Tray.

Select Email Accounts.

If presented, review the End User Agreement, then select "I Accept".

Select Enterprise Account.

If not presented, then repeat steps 1 and 2.

From the Account Activation section, enter the following information then select Activate.

Activation times vary and may be thirty minutes or more.

Select OK.

We have a great solution for you!  A new feature of SureFiles™ is version control for all documents. 

If you saved a file by accident and want to go back to an earlier version, simply click on "view previous versions" and you can recover the previous version of the file.  You can see "view previous versions"  under the File and Folder Tasks heading when you are in a drive window. 

If you accidentially deleted a file, you can click "view previous versions" of ...]]> Alberto Molina SureTech.com Tue, 30 Mar 2010 21:42:41 -0400 http://w99.suretech.com/13888 http://w99.suretech.com/17669/Static_and_Dynamic_IP_Addressing_Differences Overall Dynamic is the best practice standard. With the Hardware and Software Technology currently in place the downside of the Dynamic IP Addressing Scheme has been countered. In a best practice network Static is used for Important Servers, Routers and specific peripherals that require high demand consistent access. Other peripherals should be given a reservation in the Dynamic Addressing Server or DHCP (Dynamic Host Configuration Protocol) Server which will give the ease of Dynamic Addressing with the consistency of Static Addressing when they need consistent access, e.g. Printers, Scanners, IP Cameras.

Troubleshooting Problems with Microsoft Outlook Add-Ins

Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook.

The easiest way to test this is to start Outlook in safe mode, which disables all add-ins.  To do this, shut Outlook down completely, by choosing File Exit, and then hit Ctrl-Alt-Delete to enter the Task Manger.  From there, click the Processes tab, and terminate any processes called OUTLOOK.EXE.  Next, go to Start Run, and type in outlook.exe /safe. (Note that there MUST be a space character between outlook.exe and /safe.)

If running in Safe Mode fixes whatever connection issue you were having, the next step is to restart Outlook normally and start disabling or removing Add-Ins.  There are two areas youll need to check COM+ Addins, and Exchange Client Extensions.  These are accessed differently on Outlook 2007 and Outlook 2003.

For Outlook 2010:  Go to File Options Add-ins.  Click the Go button thats located towards the bottom of the window.

For Outlook 2007:  From within Outlook, navigate Tools Trust Center Add-ins.  Towards the bottom, choose COM Add-ins and click Go.

For Outlook 2003:  Within Outlook, choose Tools Options, and then click the Other tab, and then the Advanced Options button.  Towards the bottom of the screen youll see a button labeled COM Add-Ins.  Click that.

Youll get to a window with a number of Add-ins listed:

For getting attention, the only thing more reliable than a train reck is a historic international train wreck like the killing of Osama Bin Laden.

Looking at the bloody pictures is so natural, impuslive and reliable that criminals have a perfect opportunity to capitalize on it before the real pictures are shown.

BEWARE OF BIN LADEN IS DEAD PICS

The email below from facebook is almost impossible to ignore, but it is a TROJAN HORSE designed to download a malicious program to your computer or facebook account.  My friend below clicked on a similar link which then took over her Facebook address book and sent out the email below to her friends.  Also the pics it's refering to are FAKE.

TO SEE THE REAL PICS

You are connected to the internet, trust me, you will know as soon as the real pictures are released.  you won't have to click on a special link, accept a download or agree to any terms.  The pictures will be on the new york times, cnn and major newspapers easily and publicly.  If someone sends you a special attachment in email you can safely ignore it, but you cannot safely open it.

• Go to the app store on your iPad
• Search for 'citrix receiver' with an icon like this
• Install it on the ipad, then return to this page on your ipad safari browser and click HERE.
• Enter your username and password

For the iPad we recommend doing this on a weekday as you may need support.  Among other things I know a bug requires clicking the SureDesk twice before it works correctly.  Again, prepare to experiment a bit before you can be productive on the iPad.

To give us the correct number:

• Plugin the phone to your Mac and launch iTunes
• Select the phone and view the first tab "summary"
• Click on serial number once to get the Universal Identifier (UDID)
• Click copy (cmd-c)
• Send us an email with the UDID (cmd-v)
• We'll include the iPhone in our builds and send you the app by email.
• To install it just drag the attachment into itunes and then sync up the phone. 

1. Select your calendar, and then choose Permissions"
   
   
    
2. In the permissions window, click Add User, and then choose the individual for whom youd like to assign permissions:
   
   
    
3. Once the user has been added to the list, assign the desired permissions:
   
   
    

<style type='text/css'>
sytle from .css

</style>

Or like this within a div:

style="border: 1px; "

An example:

class .intro

Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britains political elite

<font style="margin:0px; margin-bottom: 9px; padding:0px; font-size:16px; color: #990000; font-weight:normal; line-height: 23px;">&lsquo;Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain&rsquo;s political elite&rsquo;</font>

• To get a new password click Login at the very top of the site.
• Click Need password?  
• Fill in your email address and hit send.
• Click on the link in your email.
• Voila!
   

• Hit Login in the top left
• Hit "Need password"
• Enter the email you used when you made the post
• Click the link in the email we send you
• Set your password
• If the system doesnt have you logged in at that point just login using the login button at the top left of the screen (you know you are logged in when it says Welcome YOUR NAME at the very top left of the screen.
• When you are logged in you will be able to edit all the posts you have created.

• Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site.
• Content for the e-blasts can be selected by choosing content posts on the site you want to include. 

• "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers.  Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted.

• Total opened includes every time the email is opened and read.  Our experience is the actual  number of  readers is somewhere between "Unique" and "Total" and the actual open rate is at least 50% higher than the reported "Open Rate". 

The SureTech.com SureNetwork™ Assessment Program 

Your first step towards solutions that are:

Virus Removal Guidelines

Overview

• Not all viruses are easily removed

• Sometimes a machine is infect to the point where a reinstall is necessary

• A good timeline tool is if it takes more than 1.5 hrs. or 2hrs with scanning it is time to escalate activity to plan "b"

• Plan "b" a wipe and reinstall or a new computer (cost factors of going any further unless specifically told are not value added to a client)

   

Recommended tool sets for all techs: 

1. Malwarebytes

2. Combofix (only works with xp and below)

3. Registry mechanic  

4. Highjackthis

5. Dial a fix

6. Kaspersky recovery AV (Linux boot disc.) or some sort of AV that can be run prior to boot of OS

7. rkill

Rules of Engagement:

1. Know your enemy (try to find out exactly what "viruses/program" is reeking havoc)

2. Safe mode boots are your friend. (Most viruses were installed using a specific user account, so when in doubt boot in safe mode as an administrator, usually it will let you install your tool sets to fight the virus.

3. The task manager and startup menus are your friends (when something ...

1) Set the MacFUSE timeout to be 300 seconds. This is the amount of Time that Finder will wait for a response from WebDrive (and thus the remote IIS server) before dismounting the drive in error

2) turn off 'Mount as Local Device'.

3) turn ON 'Allow Others'

4) under Other Options, add the word noappledouble

Ont he Internet tab

1) Set the # of Retries to 1

2) Set the Timeout to 10 seconds (this is the amount of time that WebDrive will 'hang' after it receives a 204 response from the server). If you make it too short, you may get errors so 10-15 seconds is about the shortest I would recommend

On the Cache tab

1) Folder Cache -> 600 seconds

2) File Cache -> 600 Seconds

3) 'Not Found' Cache -> 60 Seconds

4) For testing, I had both the Purge options enabled, but you can probably Disable both of them. Note that if they are enabled, mounting/unmounting could be a little slower due to the purging.

 Survey Overview       

  1.  To change your password, connect to at least one of your shared drives.

  2.  Then click this link -> https://10.0.14.97/password.

  3.  You will get an error message from your browser about the security certificate. In Internet Explorer 7 click Continue to this website.  In Internet Explorer 6 click Yes you want to proceed.

IE 7 (above) and IE 6 (below)

      In FireFox click Or you can add an exception.

FireFox

      Then click Add Exception...

      After the new window pops up, click Get Certificate, then Confirm Security Exception.

  4.  You may be asked to log in to the webpage. Use your SureFiles user name and password.  For your SureFiles user name include the word suretech with a backslash (\).  So in the log in your user name should look like suretech\yourusername.

Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard

Pre-requisites for wireless setup

You will need the following items to get started:

-          Thoughtbus mailbox

-          Active Internet connection to Windows Mobile Smartphone

Wireless ActiveSync setup

1. Ensure that your wireless device is in an area with good data network reception.
2. From your main screen, choose Start

3. Then, choose Messaging:

4. On the next screen, select Add ...

     2.   Click on "Installation Links" on the side bar

     3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.

     4.   Copy and paste the installation link into a browser to open the installation page.

     5.   Read the instructions and write a name for the computer. Check the "I have received this link from a trusted source" box and hit the "Continue" button.

      6.  The program will be downloaded onto the computer. After it is downloaded follow the installation instructions.

      7.  Once it is done installing check the My Computers page to make sure the computer is listed.

Setting up your IMAP Account with Outlook 2007

1.  Open Outlook and Select Tools->Account Settings from the main menu.

2.  Select "New" from the "Account Settings" window.

3.  In the new "Add New E-mail Account" window, insure that "Microsoft Exchange, Pop3, IMAP, or HTTP" radio button is selected and click "Next"

4. Select the "Manually configure server settings or additional server types" checkbox in lower left corner of the window then click "Next".  (You will provide your name, e-mail address etc... on step 6)

5.  Ensure the "Internet E-mail" radio button is selected then click "Next".

6.  Provide your name, e-mail address, server and login information in the fields provided.   (Please contact your Account Manager or solutions@suretech.com  if you do not have any of the information).

Note to AOL, MSN, Earthlink users:  Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. You may work around this restriction by using port 2525 instead.  Click here for instructions to change you SMTP port.

 7.  Click the "Test Account Settings" button.  You should see the following confirmation:

Click "Next" to finish the E-mail Setup Wizard.  If you have any problems setting up your account, please ...

To find out about email/name authentication click here.

If you are already logged in insecurely with name/email authentication:

1. logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)
2. Press login in the top left once the page reloads
3. in the dialog that pops up enter you user name and password*
4. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

If you are not logged in at all, simply:

1. Press login in the top left of the page
2. in the dialog that pops up enter you user name and password*
3. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

*If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:

1. Press login in the top left of the page
2. in the dialog that pops up press "need password?"
3. follow the instructions to reset your password and make sure to check your junk folder, especially if you use gmail, for our password reset email.

(2)   Click the Find User button.

(3)   Enter the first few letters of the name of the person whose folder you want to open, and click Find.

(4)   Highlight the persons name, and click Advanced

(5)   Here, you need to modify the name of the Exchange server.  It defaults to mail.thoughtbus.com, which youll want to replace with https://outlook.suretech.com/exchange/ {The email address of the person whose calendar you are opening}.  Or, if you are not using SSL, use http://... instead of https://....

Example:

John.Smith@abc.com has granted Mary.Smith@abc.com permissions to his calendar folder.  In order to view it, Mary must follow the steps above, and at step 5, she will enter https://outlook.suretech.com/exchange/john.smith@abc.com as her Exchange server name.

Hit the OK button to get out of the Advanced screen, and then hit it again to get back to your original screen.

(6)   Choose the type of folder youd like to open, and hit OK.

(7)   You will now see the desired folder in your Views.

1.  Click this link to download the Citrix VPN plugin.

2.  Enter your User Name and Password* and clck the "Log On".

3.  On the next page select click the lock icon.  This will begin the installiation process.

Citrix Access Gateway

4. Select "Run" when you are presented with the following dialog:

5.  Accept the "Citrix Software Terms and Conditions of Use".

6.  Citrix Client Access will begin to install.  When The install is finished you will see the following notification in the lower right-hand corner of your screen.

7. If (and it probably won't)the client prompts you with the following error message: Type key.suretech.com (Press Enter).

 * If you do not have your User Name or Password please contact your Account Administrator.

After you successfully connect to SureFiles please click here for instructions on how to map your shared drives.

I. Ensure that you are securly connected to SureFiles

Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is established you will see the following "lock icon" in your taskbar:

If you do not see this icon, double-click on the Citrix Access Gateway lock icon on your desktop and log in.  If there is no icon on your desktop please follow the instruction on setting up your secure conection to SureFiles.

Mapping you SureFiles Drive

1.  Open "My Computer" from your "Start Menu->My Computer" or by using your "Windows + E" key shortcut.

2.  Cick on your "Tools" menu and select "Map Network Drive..."

3.  SureTech.com has set up two different drives you will map to.  First is a Corporate Drive and second is your own Personal Drive.  The Corporate drive contains folders for different departments in your organization such as Finance, HR, Technology etc...  Your Personal drive is empty by default but allows you to create folders and files as you wish.  For simplicity and consistancay we recommend that you use the drive letters "S" and "P" for these drives.  S stands for "Shared" and  and P stands fir "Personal", however you may use any available letter if these drive letters are already mapped to a different location.

Mapping your Corporate drive 

     1.  Select the "S:" from the drop-down for your drive letter.  ...

1. Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls
2. Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.
   

Key Training Issues

1. BUTTONS DO NOT DIAL AS YOU PUSH THEM:
   • Its almost like email: when you enter a phone number the system then SENDS the phone number to connect you. 
   • The phones are sensitive to the TIMING of your pushing the buttons.  Dialing 3 or 4 digits and then pausing can result in a failed cal.  
   • To control this you can change the delay before dialing preferences setting.
2. BLIND vs MANAGED call Transferring
3. RING OUT
4. FIND ME FOLLOW ME
    

 Pending Configuration Items

1. Outbound call forwarding setup

IP Phone User Guide - Mailbox, Mute and Hold Buttons

Dialing a Telephone Number

Activate a dial-tone prompt one of four ways:

·         Lifting the headset

·         Press the speaker button

·         Press an empty line button

·         Press the headset button (only when a headset is connected)

Enter the phone number using your ...

>> this document is for use on all OneClickClub sites, please edit with this in mind <<

Organizing a Club

Leadership and Governance

The key to sustaining your group is ensuring more than one person has ownership of the group.

Extending ownership involves reaching out to other collaborators and also documenting policies for the organization and management of the group. 

The combination of Leadership (time and effort expeded by individuals) and Governance (documents and policies to guide Leadership efforts) is the essential life force of an organization.  If assembled correctly this combination will give your organization a life of its own.

Organizing a Social

Putting together a Host Committee

If you want a lot of people to come it helps to have lots of people inviting people to  your event. 

There are two key elements to this:

• get a diverse group to act as hosts
• make sure everyone hosting has ownership over the event

Getting a Diverse Host Committee

It is ideal to collect hosts that are spread among the demographics of your constituency.  If you share Hosting duties with only your best friends, then you are less likely to reach into areas of your constituency where you may not already have as strong relationships.

You may also want to consider

• defining a mission for your event
• the diversity of your host committee (age, vocation, socioeconomic)

Reaching Out

Reaching out to collaborators almost always takes personal contanct and rapor.   ...