Login Instructions

1. Open Citrix Receiver (if not a shortcut on your taskbar, go to Start Menu and search for Citrix)

2. Enter https://SO5.suretech.com  

3. Enter your username and password

4. SureDesk will open                                                                                                                                       

Checking Local Computer Settings 

1. Make sure your Citrix Receiver is up-to-date

2. Check to see if your browser is up-to-date

3. Confirm that the Citrix Receiver plugins are set to Always Activate in Firefox 

4. Make sure your operating system is up-to-date 

(Scroll below to ...

Follow steps below to uninstall the broken update KB3163017 OR KB3163018 on Windows 10 or KB3159398 on Windows 7.   

Windows 10

1. Open Settings

2. Navigate to Update & Security

 3. Click Window Update

3. Select Advanced Options 

 5. Go to View Your Update History                                                                      ...

Looking for SureDesk tips? Click here.

To recover deleted files on your SureDesk:

1. Open Computer in the Start Menu.
2. Go to the U: drive and right click on the folder you want to recover the file from.
3. Select Restore previous versions.
4. Open the version of the folder you want and Restore to replace current version of the folder on your desktop or Copy to make a copy of the older version of the folder.

You can have images in your signatures in the Outlook Web App for Office 365. In order to set this up, the images must be stored online.

Adding images to your signature in OWA

1. Log into your email account at https://login.microsoftonline.com/.
2. Open OneDrive.
3. Select Upload and upload the picture you would like to use in your signature.
4. Once the image has been uploaded view the image in your OneDrive.
5. Next click Copy image.
6. Next go to Mail.
7. Go Settings (Gear icon)
8. Go to Options.
9. Under Mail -> Layout select Email signature.
10. Press the keys Ctrl - v to paste the image in your signature.
11. Make sure Automatically include my signature on messages I send is selected and click Save.

If you have any issues please contact as at solutions@suretech.com or give us a call at 800-882-870 amd we would be happy to help.

OneDrive is where you can store files accessible through the cloud as well as share files with other users.

Accessing OneDrive

1. Log into Office 365 at https://portal.office.com/ in Internet Explorer. Not all features will work in other internet browsers.
2. Make sure you turn on the Keep me signed in checkbox.
3. Select OneDrive from the menu.

Uploading files

1. After entering OneDrvie go to Library.
2. Select Open with Explorer.
3. A windows explorer window will appear and you can copy and move items between OneDrive and your computer freely. Select the files you want to upload and click and drag to the OneDrvie menu.
4. You can also create a folder to organize your OneDrive.
5. To create a folder in click on .
6. Select New Folder.
7. You can click and drag files into the folder.

Accessing shared files

1. When someone in Office 365 shares a folder or file with you, you will receive an email with a link to the file/folder. Besides this link you can access the shares two different ways.

Permanent link in Office 365

1. Instead of going to OneDrive go to Newsfeed.
2. Click Edit Links in the left hand menu.

To adjust the readability of text on the SureDesk follow the below steps.

1. On your SureDesk desktop click the Control Panel icon.
2. Click on Display.
3. Select Adjust ClearType text.
4. Make sure the checkbox for Turn on ClearType is checked.
5. Click Next.
6. At this point you will be asked to determine which texts look best to you. Select the text that looks best and click Next.
7. When done click Finish.

If you have any issues please contact as at solutions@suretech.com or give us a call at 800-882-8701.

Often Citrix requires older versions to be removed prior to the installation of the current version. To uninstall a previous version please follow these steps

Uninstalling on a PC

1. Go to the Control Panel on your PC.
2. Select Uninstall a program.
3. Select Citrix Receiver from the list and click Uninstall.
4. Follow the onscreen directions to finish uninstalling the Citrix Receiver.
5. Once the Citrix Receiver is uninstalled restart the computer..
6. Reinstall Citrix Receiver.

If you have any issues please contact as at solutions@suretech.com or give us a call at 800-882-8701.

If you have WebDAV enabled on one of your company drives you can map the drive to your local computer. If you would like WebDAV enabled on a drive please contact solutions@suretech.com. Once this is done you can follow the below steps.

Please note that these instructions are for computers that are Windows 7 or later.

1. Open your computer folder navigation and make sure you are in the top most level where it lists your computer's drives like the C drive.
2. Right click on the navigation screen and select Add a Network location.
3. Click Next.
4. Select Choose a custom network location.
5. In the Internet or network address field type,
   • https://sf4.suretech.com/%CustomerCode%/%ShareName%
     • %CustomerCode% = Customer Code
     • %ShareName% = is the name of the share on the file server
   • To find out the network address you will need to use, please contact solutions@suretech.com

   

6. Click Next.
7. Type in your SureDesk username and password and select Remember my Password.
8. Click Ok.
9. The drive is now mapped to your local computer.

If you need to remove an email account on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied and not always alike.

To remove an old Exchange account:
This process is required for users upgrading from one Exchange version to another only.
* Note Data (messages, contacts, etc.) that is synched with Exchange will be erased when you remove the old account but will return when you add your new account. Some data, not synched with Exchange, like notepad and phone signatures, etc. will have to be reproduced after your new account is created.

1. Go to Settings.
2. Go to Account Settings.
3. Touch the old account to be removed.
4. Press Delete.

If you need to remove an email account on your iPhone/iPad please follow the below steps.

To remove an old Exchange account:
This process is required for users upgrading from one Exchange version to another only.
* Note Data (messages, contacts, etc.) that is synched with Exchange will be erased when you remove the old account but will return when you add your new account. Some data, not synched with Exchange, like notepad and phone signatures, etc. will have to be reproduced after your new account is created.

1. Go to Settings.
2. Go to Mail, Contacts, Calendars.
3. Touch the old account to be removed.
4. Scroll to bottom and press Delete Account.
5. Confirm deletion by touching Delete from My Phone.

When you sign up to encrypted email you will have to activate the encryption for your SureMail account and install the Outlook toolbar before you will be able to use the service.

1. You will receive an encrypted email in your inbox that will contain a link that you will click to start the setup process.
2. You will be brought to the encryption Web Panel. FIll in your email address, name and a password. This password will be seperate from your current SureMail password. If you change your SureMail it WILL NOT change your encrypted email password.
3. Click Register.
4. Click Done! Log me in.
5. This will log you into the encrypted email web panel. To install the Outlook plugin click on Enable with Office Outlook button on the left hand side of the screen.
6. Next you should follow the on screen instructions by closing Microsoft Outlook and the downloading the plugin by clicking on Download MS Outlook Toolbar.
7. After you install the plugin click the Activate with <Your organization name> Secure Email button an confirmation email will be sent to your inbox.
8. In Outlook by double-clicking on the confirmation email.
9. You may have to restart Outlook in order for the changes to take effect.

Personal Distribution Lists (Groups)

Personal distribution lists are the lists of email addresses you create and store on your computer.  They are not transferred during the upgrade to Exchange 2013.  Public distribution lists created for your organization ARE transferred.

To save your lists please:
Instructions are for Outlook 2010 and 2013

Before the upgrade

1. Go to Address Book.
2. Find your personal distribution list and open it.
3. Click Forward Group and select As an Outlook contact.
4. Send it to yourself.

After the Exchange 2013 Upgrade

If you are using Outlook 2013

1. Open the email you sent to yourself.
2. Click the ... at the bottom of the screen.
3. Select Folders.
4. Int the sent email click the group files you sent yourself and drag it to your Contacts folder.
5. The group is now back in your contact list.

If you are using Outlook 2010

1. Open the email you sent yourself.
2. Click on the Public Folders icon in the bottom left hand of the screen.
3. In the sent email click the group file you sent yourself and drag it to ...

Rules

To save rules you previously setup in Outlook:
Instructions are for Outlook 2010 and 2013

1. Click Rules.
2. Select Manage Rules & Alerts...
3. Click Options.
4. Click Export Rules...
5. Save your rules.

When your Exchange 2013 SureMail account is ready, go to Outlook and:

1. Click Rules.
2. Select Manage Rules & Alerts...
3. Click Options.
4. Click Import Rules...
5. Select the file you saved earlier and click Open.
6. Click Apply.

Signatures

Signatures are kept in the same folder regardless of the Profile used, you just have to reactivate them through the following steps.

Once your Exchange 2013 SureMail account is setup, go to Outlook and do the following:
Instructions are for Outlook 2010 and 2013

1. Click New Email.
2. Click Signature -> Signatures...
3. And select the signatures you would like to activate for the "new email" and for "replies and forwards".
4. Next close the selection and discard the unused email.
5. When you create a new email and your signature will now appear.

To setup your Outlook program on your upgraded Exchange account requires you to back up your rules and personal distribution lists.  Complete this before the migration begins.

You must also configure your Outlook program after the upgrade and BEFORE using Outlook again.

Configuring your Outlook Program

Mail applet location

Mail Profiles can be managed via the Mail applet in COntrol Panel.  The exact location depends on your version of Windows and your layout settings of Control Panel.

Control Panel - Classic Layout

When you are using the Control Panel is in the classic layout, you should see the Mail applet directly in the list of icons. For a 64-bit version of Windows Vista, the icon would be listed in the View 32-bit Control Panel Items section.

Control Panel - Category View

when you are using the Control Panel in the Category View, you can find the Mail applet  in the following category:

• Windows XP: User Accounts
• Windows Vista: User Accounts
• Windows Vista 64-bit: Additional Options-> View 32-bit Control Panel Items
• Windows 7: User Accounts and Family Safety
• Windows 8: User Accounts and Family Safety

Once youve located and opened the Mail applet, you can recreate your mail profile via the following steps:

1. Press the button Add
   • Do NOT use Copy not even when you want to recreate your mail profile or youll end ...

1. If you already have an Outlook profile, you will want to add a new profile for your SureMail.
   
   *If you have not  previously setup an Outlook profile, launch Outlook and skip to step 8.
    
2. Go to Start -> Control Panel.
3. Click the Mail icon.       
4. Select Show Profiles...
5. Select Add...
6. Name the new profile (this should be different from the previous profile name).
7. Click Ok.
8. The next screen will allow you to setup your SureMail account automatically. On this screen you should enter your name, your email address and your SureMail password.
   
                                                              
   
   *You may not see this screen appear. Instead, you may see a screen to Connect Outlook to Office365. Click the blue Connect button on this screen, and skip to step 12.
    
9. Click Next.
10. A message will appear asking you to Allow this website to configure server settings. Select the Don't ask me about this website again checkbox, and then click Allow.
11. Outlook should now ask for your password again. Put in your SureMail password, and click Save Password.
12. Click Finish.
    
    *If this was the first email account setup in your Outlook, skip to step ...

Looking for SureDesk tips? Click here.

Looking for instructions for Exchange 2013? Click here.

If you need to setup your SureMail on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied and not always alike.

SureMail Office 365 Users Click here.

Two steps are required:
1. Remove an old Exchange account (if you have one) You can find instructions here.
2. Add a new Exchange account

To setup a new SureMail account:

1. Go to Menu.
2. Go to Accounts & sync settings.
3. Click Add account.
4. Select Exchange or, if Exchange is not available, Corporate.
5. Put in your email address in the Email field.
6. Leave the Domain field blank.
7. Put in your email address in the Username field.
8. The Server field should be webmail05.mycloudmailbox.com.
9. Password should be your SureMail password.
10. Make sure Requires SSL is selected.
11. Click Next.
12. When asked to approve access to your phone select say Yes.
13. You can choose how far back to sync your mail in the Amount to synchronize field and click Next.
14. Click on Done.

Each Exchange 2013 SureMail account has access to the SureMail Control Panel where users can view information about their accounts and view and edit spam settings.

SureMail Control Panel

To access your SureMail Control Panel go to https://admin05.mycloudmailbox.com/.

The SureMail Control Panel lists information about your SureMail account such as how much space you are using in your mailbox or how many devices your SureMail is setup on.

Spam Filtering

You can edit your anti-spam options by clicking on Edit anti-spam options under Tasks on the right hand side of the screen.

Spam filtering level

Every incoming email is filtered and given a score.  The higher the score the more likely is may be spam.  The settings determine which score level is sent to your inbox, junk folder or is blocked completely.

Whitelist and Blacklist

Whitelisting an email account will always allow the address to get through the spam filter.  Blacklisting an email account will always prevent the address from getting through the spam filter. 

After listing the email accounts you want to allow or block click Save.

Searching Spam

You can search blocked spam by clicking on Search spam on the right hand side of the screen.

Please note that spam is only kept for a ...

If you need to setup your SureMail on iPhone/iPad please follow the below steps.

Looking for instructions for Exchange 2013? Click here.

1. On the Home screen select Settings.
2. Select Mail, Contacts, Calendars.

• Email: Your email address
• Password: Your email password
• Description: How you would like to describe the account Ex: Work email

You must use Internet Explorer to access the SureDesk Remote Desktop Application. If you are using Internet Explorer 10 or later you will need to add both http://www.suretech.com and https://rdp.suretech.com to your trusted sites.

1. Go to Tools menu.
2. Select Internet Options.
3. Click on the Security tab.
4. Select Trusted sites.
5. Click on the Sites button.
6. Add www.suretech.com and https://rdp.suretech.com.
7. Go to https://rdp.suretech.com.
8. Select the This is a private computer radio button.

If you need to change your SureMail password pleasefollow the below steps.

Looking for instructions for Office 365? Click here.

1. Go to https://webmail.suretech.com/ and login with your SureMail username and password.
2. Select the Gear icon dropdown menu in the top right corner.

For some users Microsoft Outlook 2013 can be an adjustment from the older versions of Office.   Luckily there are various customization options that can make Outlook 2013 more comfortable to use.

Changing the theme

If you find Outlook is too bright, white or hard to look out you can change the theme with the following steps. 

1. Go to File -> Office Account

Navigation Strip

You can free up space by condensing the navigation bar. 

The default navigation bar:

The compact navigation bar:

Disconnecting

Disconnecting leaves your SureDesk open and running so you can connect without launching the SureDesk again. You can leave programs running on your SureDesk. As long as you return to your SureDesk within the idle Log Off time window, all your programs and documents will still be running when you reconnect. If you do not expect to return within two hours your should either increase your Log Off time window by contacting support, or you should Log Off and not use disconnect.

There are several ways to disconnect:

Logging Off SureDesk

Logging off completely shuts down the SureDesk similar to shutting down a regular computer. This will end the SureDesk session and end all programs that were running. If you expect to be gone for longer than two hours or are ending your work day please use this option.

To log off your SureDesk completely you will need to follow the following steps:

1. Click on Start Menu.
2. Click Log ...

Citrix Bar

On your SureDesk, there is a black bar found on the top of the screen. Clicking on the bar reveals a menu screen with several options.

Home

Home minimizes your SureDesk and brings you back to your local desktop.

My SureDesk Workstation

This is your current SureDesk. If you are running more than one SureDesk you will be able to switch between them using these buttons.

Ctrl+Alt+Del

This performs the action that would occur if you pressed the keys Ctrl+Alt+Delete on a regular computer. You can log off the SureDesk, lock the SureDesk requiring a password to access it again or change your password.

Preferences

Preferences include several options to choose from.

Display

Under display you can adjust the size the SureDesk appears.

• Best resolution - This automatically adjusts the screen to a comfortable resolution.
• Scale to fit - This scales the SureDesk to fit within the screen it is viewed on.
• Actual size - This does not adjust the scale of your SureDesk and will appear its actual size no matter the screen.

File Access

File Access allows you to set how the SureDesk access folders on the local computer.

• Read and write allows for full access to your local machine
• Read ...

1. To turn on and off the pop-up blocker on Internet Explorer 10 click the gear icon in the upper right hand corner of the web browser.
2. Select Internet Options in the drop down menu.

Files on the SureDesk and SureFiles

The SureDesk allows you to access files on the server from anywhere. The server drives are located under Network Location.

The S: Drive is a shared drive, everyone in your company has access to the S: drive, we call this SureFiles.

The U: Drive is a private drive, only you have access to these 'My Documents' and preference folders.

Files on your Local Computer

The drives under "Other" are the drives located on the computer you are physically using.

Through these drives you can access files on your local computer or save and move files from the SureDesk to your local computer.

The CD/DVD drive allows you to access the files in your CD or DVD.

The Local Disk are the drives on your local computer such as the C drive or any other drives that are setup on the computer.

Local computer permissions

The first time you log into the SureDesk you will see the message below. This message will appear every time you launch the SureDesk on a different computer.

• Selecting No access will prevent the SureDesk from accessing the local computer.
• Read-only access allows you to view files on the local computer but you will not be able to edit them.
• Read/write access allows complete access to the folders and files on the local computer.

Change Your Password

1. On the SureDesk web panel go to Settings.
2. Go to the password section and click Change Password.
3. Type in your old password, then type in the new password in the two remaining fields.
4. Click Ok.

You can also change your password within the SureDesk.

1. Go to the Citrix Bar at the top of the SureDesk screen and click on Ctrl + Alt + Del.
2. Select Change a password...
3. Type in your old password, then type in the new password in the two remaining fields.

Password Rules

All SureDesk passwords must follow the below rules.

• The password must be at least 8 characters long.
• Your password must contain characters from three of the following four categories:
  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • A number (0 through 9)
  • Non-alphabetic characters (for example: !,$,#,%)

If you need to setup automatic replies for your SureMail you will first need to login to your Outlook Web App (OWA) at https://outlook.suretech.com/.

1. Once you login click on Options at the upper right hand corner and select Set Automatic Replies... from the drop down list.
2. In the Automatic Replies page, Don't send automatic replies should be selected and the rest of the screen is grayed out.
3. Click Send automatic replies:
   • Select Send replies only during this time period and choose a start time and end time.
   • If you do not choose a time period the automatic replies will be sent out indefinitely until Don't send automatic replies is selected.
   • Compose your message in the text box and format it in any way that you would like.
4. Once your message and message settings are setup you are done. Automatic messages will be sent out during the time period you set. To turn this off select Don't send automatic replies.

How to use the delegate feature

First you must make sure two things are true.

• As the manager, your mail must be delivered to your mailbox on the Exchange server, not to an Outlook Data File (.pst) on your computer. This means your email account needs to be Exchange.
• You and your delegate must use the same version of Outlook.

As the person granting permission, you determine the level of access that the delegate has to your folders. You can grant a delegate permission to read items in your folders or to read, create, change, and delete items. By default, when you add a delegate, the delegate has full access to your Calendar and Tasks folders. The delegate can also respond to meeting requests on your behalf.

Delegate permission levels

• Reviewer: With this permission, the delegate can read items in the manager's folder.
• Author: With this permission, the delegate can read and create items, and change and delete items that he or she creates. For example, a delegate can create task requests and meeting requests directly in the manager's Task or Calendar folder and then send the item on the manager's behalf.
• Editor: With this permission, the delegate can do everything that an Author has permission to do and additionally can change and delete the items that the manager created.

Turn on Delegate Access

A delegate automatically receives Send on Behalf permissions. By default, the delegate can read only the meeting requests and responses sent to the manager. The delegate does not ...

While using QuickBooks you may encounter annoying pop-ups or other features while using the program. Below are some tips for getting rid of these annoying quirks that can appear in QuickBooks. These tips are mostly for older versions of QuickBooks as the newest version has removed some of these annoyances.

Advertisement pop-ups

To turn off the advertisement pop-ups follow the below steps.

1. Go to Edit -> Preferences.
2. Select General Preferences.
3. In the My Preferences tab check off Turn off pop-up messages for products and services.

Live Community window

To turn off the Live Community window follow the below steps.

1. Go to Edit -> Preferences.
2. Select Desktop View.
3. In the My Preferences tab check off Show Live Community.

Payment toolbar

To turn off the Payment Toolbar found in the Receive Payments and Sales Receipts windows window follow the below steps.

1. Go to Edit -> Preferences.
2. Select Sales & Customers.
3. In the My Preferences tab check off Show Payment Toolbar on Receive Payment and Sales Receipt forms.

When you run your SureDesk you might see a program called Microsoft Lync 2010. MS Lync is an instant messaging program that integrates with Microsoft Office and is included in your SureDesk subscription.

Microsoft Lync 2010 is a useful tool which allows employees communicate with each other easily. For example, instead of having to pick up a phone to ask a simple question you can send an instant message instead. This will save time for both the person asking the question and the person being asked. Microsoft Lync has many features which make it better than other messaging software.

These features include:

• Integrated with other Microsoft Office programs so you can see whether other users are available, access your Outlook contacts and more.
• Keeps records of all chat communication.
• Can chat with users using other instant messaging programs.

You can learn more about Microsoft Lync at the Microsoft website.

If you are interested in having Microsoft Lync work with your SureMail please contact us at solutions@suretech.com.

Stopping Lync from Auto-launching

If Microsoft Lync is launching every time your SureDesk starts up and you do not wish it to just follow these steps:

1. Click on the gear icon in the upper right hand corner of the screen.
2. Select Tools -> Options
3. In the Personal section make sure Automatically start Lync when I log on to Windows is unchecked.

See Also

• Adobe crashes when I try to ...

Microsoft Outlook 2010 has two options in how the program stores your Exchange email account, online mode and cache mode. Cache mode stores a copy of your mailbox on your computer while online mode accesses your information directly from the Exchange server. Cache mode is intended to allow you to access your email while offline and online mode is usally faster. However on the SureDesk the two modes do not work as intended.

Online mode

• Email search works.
• Can casue freezing since Outlook has to constantly connect to our servers.

Cache mode

• Search doesn't really work.
• Outlook does not tend to freeze since the program.is accessing a .ost file located on the SureDesk.

We generally recommend using cache mode as it is more stable and you can alternatively search your inbox at https://outlook.suretech.com/. Fixing this issue is a top priority for the SureTech team.

Changing modes

Changing the mode is simple.

1. Launch Outlook 2010 and select File.
2. Click Account Settings.
3. Select your email account and then select Change...
4. Make sure Use Cached Exchange Mode is checked if you would like to use chace mode or unchecked if you would like to use online mode.
5. Relaunch ...

If you are trying to print from Adobe Reader on the SureDesk and the program crashes you will need to follow the simple steps below to get the programs to work correctly.

Adobe Reader

1. In Adobe Reader open Edit in the tool bar and select Preferences.
2. Under categories make sure General is selected.
3. Make sure Enable Protected Mode at startup is unchecked.
4. Printing should now work.

If you are disconnected from your SureDesk you can experience issues getting back in if you are not careful.

If you believe you have a SureDesk session already running when you log into the Citrix Web Panel you should never click the SureDesk icon or any app icons. Many problems will result, including rendering your SureDesk inaccessible.

What may happen:

If you believe you have multiple sessions open you can contact the SureTech.com HelpDesk for assistance at solutions@suretech.com or give us a call at 800-882-8701.

Prevention

1. The SureDesk session should open automatically when logging into the Citrix Web Panel if you are using Internet Explorer.
2. If you do not use Internet Explorer or the SureDesk session did not launch automatically you can hover your mouse over the Log Off button in the upper right hand of the screen and select Reconnect.
3. If the Reconnect button does not work you will need to click on the My SureDesk Workstation button. If you tried the above steps it is unlikely you will create multiple sessions.

See Also

• Disconnecting/Logging Off
• "Connection to your desktop ...

With the increasing frequency of heavy storms in the Northeast, we want to ensure our customers have some good steps for Business Continuity in face of storms.  

In preparation for power loss we recommend that you:

- Power down all workstations, printers, scanners, etc.

- Unplug any equipment if not plugged into a surge protector

- If flooding is a possibility, take all electronics off of the floor

- Perform or enforce an offsite backup to ensure your data exists outside your place of business.

- Move essential services away from windows.

- If you have a UPS unit or generator, test these units before the end of today. If units fail, take appropriate actions to eliminate load.

- Check the fuel level of your generator.

SureOffice Products including SureMail, SureDesks and SureBack should not be impacted by storms in our secure data centers. 

As always, we appreciate any introductions to businesses we might help Kick IT to the Cloud anytime.

The American Red Cross offers great overal tips for Storm Preparedness.

And CSO Magazine has a thorough discussion of all Business Continuity planning you should think about.

We are proud that all of our SNAP Certified Clients had minimal downtime during the latest storm and more importantly came back online without a hitch when power was restored!

BES ACTIVATION

Device Software Version 6.x

From the Home screen All tray, select Setup.

To expand the tray, press the Menu button then select Open Tray.

Select Email Accounts.

If presented, review the End User Agreement, then select "I Accept".

Select Enterprise Account.

If not presented, then repeat steps 1 and 2.

From the Account Activation section, enter the following information then select Activate.

Activation times vary and may be thirty minutes or more.

Select OK.

The SNAP Anti-Virus should protect you from viruses of all types, but a sneaky virus could still potentially get onto your computer.

You will know this happened when a message appears on the bottom right hand of the screen. The message will look something like this,

If this message appears the best thing to do is shut down your computer and contact suretech.com either by email at solutions@suretech.com or 800-882-8701, ext. 1.

Shutting down the computer and contacting us will prevent any serious damage to your computer and will save you time and money.

What does it mean if you see the below message?

A network interruption at your location, at our datacenter, or even somewhere in-between will cause the connection to your SureDesk to 'hiccup' or 'stall'. If the interruption is longer than a few instants, you may find your SureDesk becomes unresponsive and you may see the above message.

What you should do:

1. Relax for a minute except for local network issues, internet or datacenter interruptions are rare (a dozen times a year perhaps) and most often resolve themselves quickly (within seconds usually or 5-10 minutes at the most).
2. Do nothing during the interruption the more you click during the interruption the more the SureDesk needs to do before it becomes functional again. Try to reduce the queue of commands when there seems to be an interruption.

What if ...

Troubleshooting Problems with Microsoft Outlook Add-Ins

Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook.

The easiest way to test this is to start Outlook in safe mode, which disables all add-ins.  To do this, shut Outlook down completely, by choosing File Exit, and then hit Ctrl-Alt-Delete to enter the Task Manger.  From there, click the Processes tab, and terminate any processes called OUTLOOK.EXE.  Next, go to Start Run, and type in outlook.exe /safe. (Note that there MUST be a space character between outlook.exe and /safe.)

If running in Safe Mode fixes whatever connection issue you were having, the next step is to restart Outlook normally and start disabling or removing Add-Ins.  There are two areas youll need to check COM+ Addins, and Exchange Client Extensions.  These are accessed differently on Outlook 2007 and Outlook 2003.

For Outlook 2010:  Go to File Options Add-ins.  Click the Go button thats located towards the bottom of the window.

For Outlook 2007:  From within Outlook, navigate Tools Trust Center Add-ins.  Towards the bottom, choose COM Add-ins and click Go.

For Outlook 2003:  Within Outlook, choose Tools Options, and then click the Other tab, and then the Advanced Options button.  Towards the bottom of the screen youll see a button labeled COM Add-Ins.  Click that.

Youll get to a window with a number of Add-ins listed:

Warning Chain Mails

A client recently sent us a copy of an email that warned her in capital letters of a terrible virus that is going around the internet and steps to take to protect herself from getting this virus.

It recommened the kind of files not to open, what titled emails to be wary of, and even cited the validity of these threats by referencing sites like truth or fiction.  It ended by encouraing her to send the email on to everyone shes knows.

These kinds of emails themselves are in effect a spam virus.  The intent is to clog the internet with people sending the message itself around.

If the threat were as real and urgent as noted, the main newswires and newspapers would report it. 

So if you get an urgent warning like this, avoid spam and do not pass it on.

1. Select your calendar, and then choose Permissions"
   
   
    
2. In the permissions window, click Add User, and then choose the individual for whom youd like to assign permissions:
   
   
    
3. Once the user has been added to the list, assign the desired permissions:
   
   
    

Safe Internet Use Tips

Safe Internet Browsing Tips

A growing source of infections is the "Drive by Download." A DBD capitlizes on security defects in your browser and actually allows a "trojan" to be installed on your computer just by visiting a website and then the malware can go on to infect your computer.

This usually happens with very high traffic sites. For example, the Nobel Peace Prize site was hacked and caused infections. Click here for more information.

To protect your computer, it is important to keep all security patches up to date for your browser. SureTech.com automatically knows about patch updates needed through our remote monitoring service and will then install updates as needed.

More information about safe practices can be found here.

Malware Can Affect Macs Too

For example, the Koobface Malware has been seen to get to Mac users through Firefox and Twitter when a user downloads a Java ...

When a Work Order is created and completed, you will receive an email confirming the work order request along with any detail we know about the Work Order.  When they Work Order is completed you will receive notification it is complete.  We will note the time it took to complete the Work Order.

Please note that since our procedure is to be PROACTIVE, our email notice constitutes authorization for us to move forward UNLESS your reply for us to stop or modify our written tasks.

If you have any question about a specific Work Order at any point, email solutions@suretech.com so we can address your questions right away.  We pride ourselves on delivering services that provide value and satisfaction guaranteed.

It also documents an even more important health index of each system component and its expected appropriateness and cost for supporting your workflow day in and day out.  

Anytime your business has a user change, software change, office layout change or equipment change we update our KB to ensure we can serve you efficiently and effectively.

The KB is our key tool towards being proactive whenever possible for your IT rather than being reactive.  It allows us to ensure computer patches are being done in a timely manner, helps troubleshoot client needs, enables us to restore equipment quickly and efficiently if necessary and look ahead to system upgrade needs and address them before they become and emergency and cause unnecessary downtime.

The KB helps ensure we can offer not just Solutions Support but CTO Support for your Workflow.

Best Practice SPAM Management

Spammers are getting more sophisticated all the time.

A few rules of thumb to avoid spam traps:

• Look at the email address a message is coming from and never open attachments unless you know for sure what they are before you click on any links or attachments in an email.
• If you are ever asked to give out personal data by email, call the company to confirm the request. Bank and Paypal scammers often can get emails sent from the actual email address you would recognize!
• If messages from friends have strange attachment names or the message does not seem to be in your friends voice, email your friend to confirm before opening the attachment.
• Even a trusted friend can have their email hacked and send out a trojan horse with a message like "photos from my bech vacation" that actually are a trojan spam.
• If a message urges you to send to everyone you know it is spam ...

MS Outlook Best Practices

Avoid unnecessary slow usage and Outlook crashes by making sure you are using Outllook as optimally as possible.

• It's the item count not the size that matters. Having a large number of items in a folder will mean that Outlook will open slower and any operations in that folder will take longer (so long that it may seem like Outlook has crashed since it seems frozen).
• Overall Outlook performance is largely influenced by the number of items in the heavily used folders. Inbox, Deleted Items and Sent Item folder are the primary folders where large amount of items will disrupt performance. Calendar, Contacts, and any other folder that is heavily used can also disrupt performance.
• The Microsoft Exchange Team recommends no more than about 2500-5000 items in any folder. If you have more than 5,000 items in your inbox, for example, you can have unpredictable results depending on how you use Outlook.

How to improve performance

• You can improve Outlook performance by creating new top level folders or sub-folders (See Fig. 1) and moving items from the heavily used folders into these new folders. Remember not only can you can create subfolders in the Inbox but you can also create subfolders in Sent Items and Deleted Items for better organization.
• If you are ever experiencing issues using Outlook on your local desktop, ...

• Data is backed up, once as a full seed copy, then incrementally, everyday (M-F)
• All changes are kept for a default of 7 days
• Backup sets are fully encrypted with user chosen pass-phrase
• 90% of what they don't need to get the 10% the actually use.

  

  SureTech.com's mission is to allow you to share the basic infrastructure that doesn't provide core value to your business, and allow you to focus your budet on the innovation and efficiency that let's you be the best in the world at what you do, instead needing each of our customers to also be best in the world at managing equipment and networks.

  ]]> Alberto Molina SureTech.com Thu, 13 May 2010 13:24:40 -0400 http://w99.suretech.com/14167/What_do_I_get_for_my_IT_Budget http://w99.suretech.com/14164/What_is_the_True_Cost_of_my_IT Our goal is to eliminate break/fix to the greatest extent possible.

  Complexity and Onsite Maintenance are EXPENSIVE

  The vast majority of IT costs for the typical organization are related to emergency repairs and the labor, equipment and primarily, lost productiviyt costs associated with a system not functioning optimially.

  Proper maintenance to try to minimize repair costs is the next greates IT expense.

  The equipment that most companies associate with IT costs is actually the smallest component of an overal IT cost.

  

  The first place to focus therefore is on the biggest cost - inefficiency or instability in your systems.

  Simplify and Outsource

  The absolutely biggest cost factor, and source of instability, is simply in maintaining networks and equipment communications.

  These days a CPU or most individual computer components are pretty simple.  They are designed to do the same thing over and over with extremely low failure rates.

  The source of 90% of failure points is in the connection between components or the configuration of components.

  90% of these connections and configurations are standard infrastructure that not only has to be set up UNDERNEATH most business services, but they need CONSTANT MAINTENANCE and updates as different components are continually upgraded and as technology evolves.

  What your business actually uses, in other words, is the last 10% of the cost which is the applications and data with which your company interacts.

  So why would you figure out how to mine coal, store it, burn ...

  ]]> Dana Molina SureTech.com Thu, 13 May 2010 11:57:24 -0400 http://w99.suretech.com/14164/What_is_the_True_Cost_of_my_IT http://w99.suretech.com/13421

  The SureDesk needs a certain amount of internet speed to perform optimally. If you are finding your SureDesk is slow go to www.suretech.com/speedtest and click .

  The SureDesk is a streaming movie of your cloud PC and the download speeds need to be over .7 Mbps per user or freezes will occur as the SureDesk waits for an update.

  

  The Ping time should be under 80ms and typically the SureDesk becomes unusable much over 100ms because your connection will continually seem to be interrupted as the SureDesk waits for commands to reach the cloud.

   

  Note	You can go http://speakeasy.net/speedtest to check the connection from your local speed as well.

   

  See Also

  • "Connection to your desktop has been interrupted" message
  • Outlook 2010 keeps freezing
  ]]> Josh Little SureTech.com Fri, 15 Jan 2010 12:08:13 -0400 http://w99.suretech.com/13421 http://w99.suretech.com/13332 The SureDesk at a Glance

  Computers are not quite like TVs - when you turn them on, you actually interact with your computer in many ways.  This takes some training, both for the computer and for you.

  For our part the SureDesk is a balancing act to find the optimal balance between four separate goals: performance, cost efficiency, flexibility and security.  Our commitment is to provide solutions that to the greatest extent possible provide the best of each of these goals.

  Most of you will have had years of training with your physical PCs, Macs and Laptops.  We've worked very hard to make the SureDesk as similar as possible, but it's just a little bit different in some ways and a little bit the same in others. 

  The better you can understand the SureDesk, the better the experience is likely to work for you.

  Please keep in mind:

  • The SureDesk does not exist anywhere that you can touch it. We rely on "virtualization" technology to assemble your SureDesk from servers that deliver Memory, Processing Power and Applications that are all stitched together to present you with a "virtual" desktop.
  ]]> Josh Little SureTech.com Wed, 23 Dec 2009 09:44:30 -0400 http://w99.suretech.com/13332 http://w99.suretech.com/13324 SureMail User Guide

  SureMail Exchange 2010 Help
  Password - iPhone/iPad setup - Android setup - Outlook setup

   

  If you need to setup your SureMail on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied and not always alike.

  Looking for instructions for Exchange 2013? Click here.

   

  1. Go to Menu.
  2. Go to Accounts & sync settings.
  3. Click Add account.
  4. Select Exchange or, if Exchange is not an option, select Corporate.
  5. Put in your email address in the Email field.
  6. The Domain field should be filled in with ENOMIA.
  7. Put in your email address in the Username field.
  8. The Server field should be mail.thoughtbus.com.
  9. Password should be your SureMail password.
  10. Make sure Requires SSL is selected.
  11. Click Next.
  12. You can choose how far back to sync your mail in the Amount to synchronize field and click Next.
  13. You can now fill in an account name and display name for the email account.
  14. Click on Done.

   

  ]]> Josh Little SureTech.com Fri, 18 Dec 2009 15:18:07 -0400 http://w99.suretech.com/13324 http://w99.suretech.com/13108/Exchange_ActiveSync_Windows_Moble_6_0_Setup

  Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard

   

   

  Pre-requisites for wireless setup

  You will need the following items to get started:

   

  -          Thoughtbus mailbox

  -          Active Internet connection to Windows Mobile Smartphone

   

   

  Wireless ActiveSync setup

  1. Ensure that your wireless device is in an area with good data network reception.
  2. From your main screen, choose Start

  

  3. Then, choose Messaging:

  

  4. On the next screen, select Add ...
  ]]> Seth Spanogle SureTech.com Wed, 28 Oct 2009 09:33:03 -0400 http://w99.suretech.com/13108/Exchange_ActiveSync_Windows_Moble_6_0_Setup http://w99.suretech.com/13048/Installing_Citrix_for_SureDesk SureDesk User Guide

   

  SureDesk Citrix Help
  Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar

  Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk.

  Note
  If you are having trouble logging in try uninstalling the citrix receiver and reinstalling it.

  Installing on a PC

  1. Go to the Citrix website at https://citrix.com/products/receiver.
  2. Click on Download Receiver for Windows.
  3. Run the Citrix Receiver file that was downloaded
  4. Click Install and click Next/Continue until it finished
  5. When it asks for the Server or email address, enter https://so5.suretech.com (You will only need to do this step for the first time)
  6. It will then ask you for your User ID and Password
  7. You can pin the Citrix Receiver to your taskbar or create a shortcut.  Go to Start Menu>All Programs>find Citrix Receiver>Right Click>Select Pin to Taskbar
  8. If you prefer, you can rename your Shortcut to SureDesk 5.0 or whatever you prefer.  If you need assistance, just email solutions@suretech.com.
  9. We recommend launching your SureDesk from Citrix Receiver for best perfomance, security and access to printers. 
  10. If you want though, you can launch your SureDesk directly from any web browser by going to https://so5.suretech.com. 
  11. Note that HTML 5 does have conflicts with printing, so we recommend connecting from Receiver directly. 
  12. If you ...
  ]]> Nick Street SureTech.com Thu, 15 Oct 2009 09:32:27 -0400 http://w99.suretech.com/13048/Installing_Citrix_for_SureDesk http://w99.suretech.com/13023

  For safety and security there are rules for the passwords you need to access your SureDesk and SureFiles.

   

  Password must meet complexity requirements

  Your password must:

  not contain your user account or parts of your full name that exceed two consecutive characters. be at least six characters in length.

   

  Your password must contain characters from three of the following four categories:

  English uppercase characters (A through Z) English lowercase characters (a through z) A number (0 through 9) Non-alphabetic characters (for example: !,$,#,%)

   

  Maximum password age

  The password can not be older than 90 days. After 90 days have past you will be prompted to change the password. You can not reuse old passwords that you have recently used.

   

  See Also

  • How to change your SureDesk password
  ]]> Josh Little SureTech.com Thu, 08 Oct 2009 20:58:50 -0400 http://w99.suretech.com/13023 http://w99.suretech.com/12886/What_is_the_Cloud_Anyway Cloud Buzz

  Everybody's heard the buzz, but most people I talk to are confused about how to understand "The Cloud." Even for many that understand the buzz or work with Cloud computers, explaining The Cloud can be daunting.

  
  

  Cloud Explanations and Illustrations

  I usually explain it using a napkin network diagram of the internet which is ...

  ]]> Alberto Molina SureTech.com Tue, 08 Sep 2009 20:02:43 -0400 http://w99.suretech.com/12886/What_is_the_Cloud_Anyway http://w99.suretech.com/12870/How_to_change_your_Computer_Password 1.      Start Menu -> Control Panel

  2.      Select User Accounts from the control panel

  3.      Another window will pop up.  Select User Accounts again

  4.      Select Change My Password

   

  ]]> Dana Molina SureTech.com Wed, 02 Sep 2009 22:02:23 -0400 http://w99.suretech.com/12870/How_to_change_your_Computer_Password http://w99.suretech.com/12842 If you have access to someone else's Exchange calendar, you can open it in Outlook Web Access.

  First, go to https://outlook.suretech.com and log in to your SureMail account.

  Next, type https://outlook.suretech.com/OWA/<user's email address>/?cmd=contents&f=Calendar

  in the address bar of your browser and their calendar should appear.

   

  ]]> David McKinnis SureTech.com Mon, 17 Aug 2009 16:34:40 -0400 http://w99.suretech.com/12842 http://w99.suretech.com/12722/What_if_I_am_having_problems_getting_my_login_to_work_from_a_new_machine It is most likely that you need a browser add-on installed.

  To fix this, look towards the top of the browser and find a bar that says:

  "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..."

  All you need to do is click on the bar and allow it to download and install the add-on. After the add-on is installed you should be able to login using SureDesk.

  ]]> Dana Molina SureTech.com Wed, 24 Jun 2009 14:20:29 -0400 http://w99.suretech.com/12722/What_if_I_am_having_problems_getting_my_login_to_work_from_a_new_machine http://w99.suretech.com/12599/How_do_you_change_your_Windows_password To change your computer password follow these steps (the proccess is the same for Windows Vista and XP):

   

  1. Go to the Control Panel. You can access the Control Panel through the Start Menu.
  2. Open up User Accounts.
  3. Select Change your password.
  4. You will need to put in your old password as well as your new password to change it.
  5. Click Change Password and your done.

   

  For information on changing your SureDesk password see here.

  ]]> Josh Little SureTech.com Wed, 13 May 2009 11:39:00 -0400 http://w99.suretech.com/12599/How_do_you_change_your_Windows_password http://w99.suretech.com/12562/How_to_Install_IT_Reach      1.   Go to https://secure.logmein.com/ and log in.

       2.   Click on "Installation Links" on the side bar

  

       3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.

       4.   Copy and paste the installation link into a browser to open the installation page.

       5.   Read the instructions and write a name for the computer. Check the "I have received this link from a trusted source" box and hit the "Continue" button.

  

        6.  The program will be downloaded onto the computer. After it is downloaded follow the installation instructions.

  

        7.  Once it is done installing check the My Computers page to make sure the computer is listed.

  ]]> Dana Molina SureTech.com Mon, 04 May 2009 13:31:43 -0400 http://w99.suretech.com/12562/How_to_Install_IT_Reach http://w99.suretech.com/12428/Sending_Big_Files_Best_Practice_Tips SureMail User Guide

  SureMail Tips and Tricks
  Worms - Big Files - Email Chains - SPAM Tips - Using Outlook

   

  Safe Internet Use Tips

   

  

  A client recently went to a meeting where he assumed an email he sent had arrived at his client's inbox. When he learned it did not, he became alarmed and called us.

  We investigated and found the email in his outbox, but because it was over 4MB, the end recipient's email box would not accept it.

  I thought it important to highlight some key email tips in the current world of spam blocking email inbox overload: We offer best in class email solutions for you. Its simply the nature of email now (versus 5 years ago) that with so much spam and in turn spam software email is not as reliable as it once was. The vast majority of all email sent every day is actually spam, if you can believe it! A few good measures to follow to ensure your message gets across are:

  • Never send large files through email. Always transfer them with a DropBox type service or a Thumb Drive
  • If you send a mission critical message, be sure to call to follow up that it has ...
  ]]> Josh Little SureTech.com Mon, 30 Mar 2009 20:51:24 -0400 http://w99.suretech.com/12428/Sending_Big_Files_Best_Practice_Tips http://w99.suretech.com/12319/Windows_Domain_and_Workgroup_Definition A Windows Server domain is a logical group of computers running versions of the Microsoft Windows operating system that share a central directory database. This central database (known as Active Directory starting with Windows 2000[1], also referred to as NT Directory Services on Windows NT Server operating systems, or NTDS) contains the user accounts and security information for the resources in that domain. Each person who uses computers within a domain receives his or her own unique account, or user name. This account can then be assigned access to resources within the domain.

  In a domain, the directory resides on computers that are configured as "domain controllers." A domain controller is a server that manages all security-related aspects between user and domain interactions, centralizing security and administration. A Windows Server domain is normally more suitable for moderately larger businesses and/or organizations.

  Windows Workgroups, by contrast, is the other model for grouping computers running Windows in a networking environment which ships with Windows. Workgroup computers are considered to be 'standalone' - i.e. there is no formal membership or authentication process formed by the workgroup. A workgroup does not have servers and clients, and as such, it represents the Peer-to-Peer (or Client-to-Client) networking paradigm, rather than the centralised architecture constituted by Server-Client. Workgroups are considered difficult to manage beyond a dozen clients, and lack single sign on, scalability, resilience/disaster recovery functionality, and many security features. Windows Workgroups are more suitable for small or home-office networks.

  A domain does not refer to a single location or specific type of network configuration. The computers in a domain can share physical proximity on a small LAN or they can be located in different parts of the world. As long as they can ...

  ]]> Seth Spanogle SureTech.com Sun, 15 Mar 2009 10:03:25 -0400 http://w99.suretech.com/12319/Windows_Domain_and_Workgroup_Definition http://w99.suretech.com/11810/How_do_you_install_ViceVersa ViceVersa is a program that allows you to back up or synchronize (restore missing files) files on a computer.  Installation is fairly easy.

   

     1.   First you need to go to ViceVersa website to download the ViceVersa program.

     2.   Next run the install program and follow the on screen directions.

   

  

   

     3.   After you first run the program you will need to select the location you want to back up or synchronize and the location you want to put the files you back up or the files you want to synchronize with.

   

     4.   Next you will have to click on the Change Profile Settings button.

   

  

   

     5.   Then click on Execution. In the "Method" section click on the drop down menu and pick what you want the program to do (Backup, synchronize, ect.)

   

  

   

   

     6.   You can compare the files in each folder by selecting the Compare button . 

   

     7.   When done hit Execute.  It will ask you to confirm, click Yes.

   

     8.   When done click Close.

  ]]> Josh Little SureTech.com Fri, 27 Feb 2009 11:00:23 -0400 http://w99.suretech.com/11810/How_do_you_install_ViceVersa http://w99.suretech.com/11706/How_do_I_login_securely_using_a_password This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication.

  To find out about email/name authentication click here.

  If you are already logged in insecurely with name/email authentication:

  1. logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)
  2. Press login in the top left once the page reloads
  3. in the dialog that pops up enter you user name and password*
  4. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

   

  If you are not logged in at all, simply:

  1. Press login in the top left of the page
  2. in the dialog that pops up enter you user name and password*
  3. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

   

  *If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:

  1. Press login in the top left of the page
  2. in the dialog that pops up press "need password?"
  3. follow the instructions to reset your password and make sure to check your junk folder, especially if you use gmail, for our password reset email.

   

  ]]> Alberto Molina SureTech.com Mon, 23 Feb 2009 23:44:15 -0400 http://w99.suretech.com/11706/How_do_I_login_securely_using_a_password http://w99.suretech.com/11687/Why_and_how_is_it_I_m_logged_in_insecurely This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication.

  Any time you make a new post or click on the "manage my subscriptions" from an email, you are logged into this website insecurely, by using your email and full name only.

  This easy and insecure way of logging in is available to let users post easily, without setting a password and also to allow a user to easily manage subscriptions from email newsletters without requiring a complicated password setup process.

  Email/name combinations for many people are easy to guess, however, such as John Doe and john.doe@xyzcompany.com.

  We therefore  restrict what can be done with this insecure authentication.

  To login securely you will need to relogin using a secret password in addition to your email address.  This password can only be discovered by using the main email address we have on file with your user account.

  Instructions login securely and to set or reset your password can be found here.

   

  1. logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)
  2. Press login in the top left once the page reloads
  3. in the dialog that pops up enter you user name and password*
  4. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

   

   *If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:

  1. Press login in the top left of the page
  2. in the dialog that pops up press "need password?"
  ]]> Alberto Molina SureTech.com Mon, 23 Feb 2009 18:18:44 -0400 http://w99.suretech.com/11687/Why_and_how_is_it_I_m_logged_in_insecurely http://w99.suretech.com/11582/How_do_I_set_up_my_BlackBerry_to_use_Microsoft_Exchange Correct Service | Backing Up | Security Wipe | Enterprise Activation

  

   

  If your Blackberry is activated on a Blackberry Enterprise Server, it has the ability to wirelessly synchronize the contents of your main Outlook folders, including any mail-enabled folders (like your Inbox or Sent Items folders), your Contacts folder and any of its subfolders, and your Calendar, Tasks, and Notes folders. This is a significant improvement over the standard Blackberry Internet Service functionality, which only allows for synchronization of your Inbox and its subfolders.
  
  The process of configuring your device for Enterprise Service is called Enterprise Activation.  The activation portion is performed on your device and requires only your email address and a single-use activation password, which we provide you with after youve requested enterprise service with us.

  
  Note:  The activation password that we send you via email expires after 48 hours, so if it has been longer than that since youve received it; please contact us for a new one.

  
  Before you begin, check the following to prevent any potential problems.

  
  1. Correct Service

   

  First you should make sure you have the right service.

  Finding out if you have the correct service

   

  2. Backing up and Blackberry Desktop Manager

   

  You will need to make sure the information on your Blackberry is backed up, and make sure your Blackberry Desktop Manager will not interfere with the process.

  Backing up and the Blackberry Desktop Manager

  
  3. Security Wipe

  
  Performing a Security Wipe of a ...

  ]]> Josh Little SureTech.com Fri, 20 Feb 2009 11:25:40 -0400 http://w99.suretech.com/11582/How_do_I_set_up_my_BlackBerry_to_use_Microsoft_Exchange http://w99.suretech.com/11408/Caching_the_calendar_in_Outlook When you want to cache your calendar in Outlook 2007, follow these steps,

   

  1.  Select the Tools Account Settings... menu.

   

  2.  Double click on Microsoft Exchange.

   

  3. Click on More Settings ...

   

  4. Select the Advanced tab, then check the Download shared folders (excludes mail folders) checkbox.

   

  5. Finally click Ok, Next, Finish, and Close.

   

   

   

   

  ]]> Bonnie Little SureTech.com Mon, 09 Feb 2009 10:12:36 -0400 http://w99.suretech.com/11408/Caching_the_calendar_in_Outlook http://w99.suretech.com/11098 You can now automatically submit a request to change your SureFiles password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.

    1.  To change your password, connect to at least one of your shared drives.

    2.  Then click this link -> https://10.0.14.97/password.

    3.  You will get an error message from your browser about the security certificate. In Internet Explorer 7 click Continue to this website.  In Internet Explorer 6 click Yes you want to proceed.

   

  IE 7 (above) and IE 6 (below)

        In FireFox click Or you can add an exception.

   

  FireFox

        Then click Add Exception...

   

        After the new window pops up, click Get Certificate, then Confirm Security Exception.

   

    4.  You may be asked to log in to the webpage. Use your SureFiles user name and password.  For your SureFiles user name include the word suretech with a backslash (\).  So in the log in your user name should look like suretech\yourusername.

   

  ]]> Alberto Molina SureTech.com Fri, 23 Jan 2009 13:16:31 -0400 http://w99.suretech.com/11098 http://w99.suretech.com/9853/Mapping_your_SureFiles_Drives After successfully configuring your secure conection to SureFiles, you may now map your shared drives.  You accomplish by following the steps below.

   

  I. Ensure that you are securly connected to SureFiles

  Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is established you will see the following "lock icon" in your taskbar:

   

  

   

  If you do not see this icon, double-click on the Citrix Access Gateway lock icon on your desktop and log in.  If there is no icon on your desktop please follow the instruction on setting up your secure conection to SureFiles.

   

  Mapping you SureFiles Drive

   

  1.  Open "My Computer" from your "Start Menu->My Computer" or by using your "Windows + E" key shortcut.

   

  2.  Cick on your "Tools" menu and select "Map Network Drive..."

  

  3.  SureTech.com has set up two different drives you will map to.  First is a Corporate Drive and second is your own Personal Drive.  The Corporate drive contains folders for different departments in your organization such as Finance, HR, Technology etc...  Your Personal drive is empty by default but allows you to create folders and files as you wish.  For simplicity and consistancay we recommend that you use the drive letters "S" and "P" for these drives.  S stands for "Shared" and  and P stands fir "Personal", however you may use any available letter if these drive letters are already mapped to a different location.

   

   

  Mapping your Corporate drive 

       1.  Select the "S:" from the drop-down for your drive letter.  ...

  ]]> Seth Spanogle SureTech.com Mon, 22 Dec 2008 07:37:49 -0400 http://w99.suretech.com/9853/Mapping_your_SureFiles_Drives http://w99.suretech.com/9531/How_does_my_web_browser_connect_to_a_website When you type in somedomain.com your internet service sends a message to a machine called a name server owned by your internet service and asks this machine “hey, where do I find the website for somedomain.com?” - view comments
  ]]> Alberto Molina SureTech.com Tue, 16 Dec 2008 10:06:27 -0400 http://w99.suretech.com/9531/How_does_my_web_browser_connect_to_a_website http://w99.suretech.com/9261/Getting_Started_With_SureFiles I. Setting up you secure connection to SureFiles

   

  1.  Click this link to download the Citrix VPN plugin.

  2.  Enter your User Name and Password* and clck the "Log On".

  3.  On the next page select click the lock icon.  This will begin the installiation process.

  

  Citrix Access Gateway

  4. Select "Run" when you are presented with the following dialog:

  

   

  5.  Accept the "Citrix Software Terms and Conditions of Use".

   

  6.  Citrix Client Access will begin to install.  When The install is finished you will see the following notification in the lower right-hand corner of your screen.

   

  

   

  7. If (and it probably won't)the client prompts you with the following error message: Type key.suretech.com (Press Enter).

  

   

   * If you do not have your User Name or Password please contact your Account Administrator.

   

  After you successfully connect to SureFiles please click here for instructions on how to map your shared drives.

  ]]> David McKinnis SureTech.com Tue, 09 Dec 2008 15:03:08 -0400 http://w99.suretech.com/9261/Getting_Started_With_SureFiles http://w99.suretech.com/9160/How_Do_I_Change_My_SMTP_Port Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. If your e-mail reader supports it, you may work around this restriction by using port 2525 instead.

   

  Outlook 2007

  

   

   

   

  ]]> Seth Spanogle SureTech.com Sat, 06 Dec 2008 08:57:52 -0400 http://w99.suretech.com/9160/How_Do_I_Change_My_SMTP_Port http://w99.suretech.com/9098/How_do_I_set_up_my_IMAP_Email_Configuration The following are steps to configure your IMAP email account with SureTech.com.

  Setting up your IMAP Account with Outlook 2007

   

  1.  Open Outlook and Select Tools->Account Settings from the main menu.

  2.  Select "New" from the "Account Settings" window.

   

  

   

  3.  In the new "Add New E-mail Account" window, insure that "Microsoft Exchange, Pop3, IMAP, or HTTP" radio button is selected and click "Next"

  

   

  4. Select the "Manually configure server settings or additional server types" checkbox in lower left corner of the window then click "Next".  (You will provide your name, e-mail address etc... on step 6)

   

  5.  Ensure the "Internet E-mail" radio button is selected then click "Next".

   

  6.  Provide your name, e-mail address, server and login information in the fields provided.   (Please contact your Account Manager or solutions@suretech.com  if you do not have any of the information).

   

  

   

  Note to AOL, MSN, Earthlink users:  Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. You may work around this restriction by using port 2525 instead.  Click here for instructions to change you SMTP port.

   

   7.  Click the "Test Account Settings" button.  You should see the following confirmation:

   

  

   

  Click "Next" to finish the E-mail Setup Wizard.  If you have any problems setting up your account, please ...

  ]]> Seth Spanogle SureTech.com Wed, 03 Dec 2008 13:08:11 -0400 http://w99.suretech.com/9098/How_do_I_set_up_my_IMAP_Email_Configuration http://w99.suretech.com/8802/What_do_I_do_with_this_email_warning_me_of_a_virus Any mail that has obviously been forwarded as a chain letter warning of just about anything, even if the warning is true is almost guaranteed to be some specie of SPAM.  Sometimes messages like this refer to partially true threats, but the goal of the originator of the message is to get many people to forward the message which creates at best a an annoying kind of virus effect.  Sometimes messages like this contain attachments of links that are harmful payloads themselves.
  
  Basically any time an email says PLEASE FORWARD THIS, it is very likely to be misleading, false or worse.
  
  The only way for an average user to know of a new severe particular threat is to read it in the mainstream media or from your technology team. 
  
  In conclusion the message should be ignored, but the general rule that you should never open attachments that you are not very sure about holds true.  Very sure means you know the sender and ALSO recognize BOTH the email message and the attachment as a legitimate communication from the sender.
  
  If any of the sender, the message or the attachment dont make sense the instructions below apply.  But because of the state of SPAM these days, mass forwarding of email is almost never an effective way of communicating this information or any information unfortunately.
  ]]> Alberto Molina SureTech.com Sat, 15 Nov 2008 14:35:01 -0400 http://w99.suretech.com/8802/What_do_I_do_with_this_email_warning_me_of_a_virus http://w99.suretech.com/8709 SureMail User Guide

  SureMail Exchange 2010 Help
  Password - iPhone/iPad setup - Android setup - Outlook setup

   

  Looking for instructions for Exchange 2013? Click here.

   

  1. Launch Outlook and click Next.
  2. The next screen will allow you to setup your SureMail account automatically. On this screen you should enter your name, your email address and your SureMail password.

  

  Click Next. Outlook should now ask for your password again. Put in your SureMail and click Save Password.

  If the automatic creation failed make sure you used the correct username and password. If it still does not work follow the below steps.

  Select Manual setup or additonal server types and click Next. Select Micosoft Exchange Server or compatible service and click Next. Type in mail.thoughtbus.com for Server field.Type in your email for User Name. Click on More Settings... Select the Connection tab and click on Exchange Proxy Settings...

  

  Under Connection settings field type mail.thoughtbus.com. After selecting Only connect to proxy servers that have thus pricipal name in thier certificate: type msstd:mail.thoughbus.com. Select Basic Authentication from the drop down menu and click Ok.

  

  Click Apply. Click Next. Click Finish. ]]> Josh Little SureTech.com Mon, 10 Nov 2008 10:23:11 -0400 http://w99.suretech.com/8709 http://w99.suretech.com/8679 (1)   From within Entourage, choose File Open Other Users Folder

  (2)   Click the Find User button.

  (3)   Enter the first few letters of the name of the person whose folder you want to open, and click Find.

  (4)   Highlight the persons name, and click Advanced

  (5)   Here, you need to modify the name of the Exchange server.  It defaults to mail.thoughtbus.com, which youll want to replace with https://outlook.suretech.com/exchange/ {The email address of the person whose calendar you are opening}.  Or, if you are not using SSL, use http://... instead of https://....

   

  Example:

  John.Smith@abc.com has granted Mary.Smith@abc.com permissions to his calendar folder.  In order to view it, Mary must follow the steps above, and at step 5, she will enter https://outlook.suretech.com/exchange/john.smith@abc.com as her Exchange server name.

   

  Hit the OK button to get out of the Advanced screen, and then hit it again to get back to your original screen.

  (6)   Choose the type of folder youd like to open, and hit OK.

  (7)   You will now see the desired folder in your Views.

   

  ]]> Alberto Molina SureTech.com Thu, 06 Nov 2008 13:10:11 -0400 http://w99.suretech.com/8679 http://w99.suretech.com/8668 SureMail User Guide

  SureMail Exchange 2010 Help
  Password - iPhone/iPad setup - Android setup - Outlook setup

   

  If you need to change your SureMail password pleasefollow the below steps.

  Looking for instructions for Exchange 2013? Click here.

   

  1. Go to https://outlook.suretech.com/ and login with your SureMail username and password.
  2. Select the Options dropdown menu

  

   

  Note
  If you have your SureMail setup in Outlook, on your smartphone or elsewhere you will have to update the password on those devices.

  Select Change Your Password...

  

   

  Put in your current password than the new password you would like to use.

  

   

  Click Ok.

   

  See Also

  • Setting up Automatic Replies
  ]]> Josh Little SureTech.com Wed, 05 Nov 2008 17:13:08 -0400 http://w99.suretech.com/8668 http://w99.suretech.com/7618/SurePhones_Manual Known Issues
  1. Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls
  2. Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.
     

   

  Key Training Issues

  1. BUTTONS DO NOT DIAL AS YOU PUSH THEM:
     • Its almost like email: when you enter a phone number the system then SENDS the phone number to connect you. 
     • The phones are sensitive to the TIMING of your pushing the buttons.  Dialing 3 or 4 digits and then pausing can result in a failed cal.  
     • To control this you can change the delay before dialing preferences setting.
  2. BLIND vs MANAGED call Transferring
  3. RING OUT
  4. FIND ME FOLLOW ME
      

   Pending Configuration Items

  1. Outbound call forwarding setup

   

  IP Phone User Guide - Mailbox, Mute and Hold Buttons

  Dialing a Telephone Number

  Activate a dial-tone prompt one of four ways:

  ·         Lifting the headset

  ·         Press the speaker button

  ·         Press an empty line button

  ·         Press the headset button (only when a headset is connected)

  Enter the phone number using your ...

  ]]> Alberto Molina SureTech.com Wed, 17 Sep 2008 18:07:29 -0400 http://w99.suretech.com/7618/SurePhones_Manual http://w99.suretech.com/6864/How_Do_Group_Content_Permissions_Work Content access permissions are accretive, so if content is attached to any group that allows everyone to edit, then that content will be editable by everyone, even if some groups restrict editing.
  ]]> Josh Little SureTech.com Wed, 26 Mar 2008 15:00:15 -0400 http://w99.suretech.com/6864/How_Do_Group_Content_Permissions_Work http://w99.suretech.com/6616/What_do_the_TopazPort_Mailer_Statistics_Mean TopazPort Mailer Statistics
  • "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers.  Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted.
  • Total opened includes every time the email is opened and read.  Our experience is the actual  number of  readers is somewhere between "Unique" and "Total" and the actual open rate is at least 50% higher than the reported "Open Rate". 
  ]]> Josh Little SureTech.com Wed, 05 Mar 2008 14:15:47 -0400 http://w99.suretech.com/6616/What_do_the_TopazPort_Mailer_Statistics_Mean http://w99.suretech.com/6615/How_to_use_the_TopazPort_mailer The TopazPort mailer allows you to integrate e-blasts with your web content.  
  • Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site.
  • Content for the e-blasts can be selected by choosing content posts on the site you want to include. 
  ]]> Josh Little SureTech.com Wed, 05 Mar 2008 14:13:50 -0400 http://w99.suretech.com/6615/How_to_use_the_TopazPort_mailer http://w99.suretech.com/6611/Schedule_of_Fees SureSolutions Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies. Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications smoothly supporting your workflow! SureTech.com brings the performance, flexibility, security and cost savings of enterprise IT to your business. Get rid of IT hassles and worries with SureSolutions       SureNetwork Evaluation Survey  quarter hour one time $27.50
  ]]> Alberto Molina SureTech.com Tue, 04 Mar 2008 15:42:37 -0400 http://w99.suretech.com/6611/Schedule_of_Fees http://w99.suretech.com/6523/Logging_In_Again_and_Activating_Your_Account_to_Edit_Your_Posts When you make a post on a site, your account is automatically created with the name and email you use to post.
  
  To activate your account:
  • Hit Login in the top left
  • Hit "Need password"
  • Enter the email you used when you made the post
  • Click the link in the email we send you
  • Set your password
  • If the system doesnt have you logged in at that point just login using the login button at the top left of the screen (you know you are logged in when it says Welcome YOUR NAME at the very top left of the screen.
  • When you are logged in you will be able to edit all the posts you have created.

   

  ]]> Josh Little SureTech.com Wed, 27 Feb 2008 09:07:18 -0400 http://w99.suretech.com/6523/Logging_In_Again_and_Activating_Your_Account_to_Edit_Your_Posts http://w99.suretech.com/6440/How_can_I_use_my_own_Domain_or_Subdomains Any subdomain, like for example, match.example.org can be pointed externally to an entirely different website or can be pointed internally, so that it becomes a shortcut to a specific page such as example.org/volunteering.
  ]]> Josh Little SureTech.com Mon, 18 Feb 2008 15:37:37 -0400 http://w99.suretech.com/6440/How_can_I_use_my_own_Domain_or_Subdomains http://w99.suretech.com/6365/Need_a_Password_or_Forgot_my_Password
  • To get a new password click Login at the very top of the site.
  • Click Need password?  
  • Fill in your email address and hit send.
  • Click on the link in your email.
  • Voila!
     

   

  ]]> Josh Little SureTech.com Thu, 14 Feb 2008 10:50:25 -0400 http://w99.suretech.com/6365/Need_a_Password_or_Forgot_my_Password http://w99.suretech.com/6239/Embedding_CSS_in_a_Post Add CSS inline html:

  
  <style type='text/css'>
  sytle from .css
  
  </style>

  
  Or like this within a div:

  
  style="border: 1px; "

  
  An example:

  
  class .intro

  Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britains political elite

  <font style="margin:0px; margin-bottom: 9px; padding:0px; font-size:16px; color: #990000; font-weight:normal; line-height: 23px;">&lsquo;Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain&rsquo;s political elite&rsquo;</font>

  ]]> Josh Little SureTech.com Thu, 07 Feb 2008 15:25:19 -0400 http://w99.suretech.com/6239/Embedding_CSS_in_a_Post http://w99.suretech.com/6057/How_do_I_roll_back_to_a_previous_version_of_a_post
• Click on the post.
• Seeing it is messed up, you can click history just above and to the right of the title of the post:

• Look for the date when the post was last working successfully
• Click the date part of that selection
• Verify it looks correct when you view that page
• Then hit Edit on that version of the page
• Click Save at the bottom of the page.
  If you follow the above and save it, it returns you to whatever previous version you wanted.

>> this document is for use on all OneClickClub sites, please edit with this in mind <<

Organizing a Club

Leadership and Governance

The key to sustaining your group is ensuring more than one person has ownership of the group.

Extending ownership involves reaching out to other collaborators and also documenting policies for the organization and management of the group. 

The combination of Leadership (time and effort expeded by individuals) and Governance (documents and policies to guide Leadership efforts) is the essential life force of an organization.  If assembled correctly this combination will give your organization a life of its own.

Organizing a Social

Putting together a Host Committee

If you want a lot of people to come it helps to have lots of people inviting people to  your event. 

There are two key elements to this:

• get a diverse group to act as hosts
• make sure everyone hosting has ownership over the event

Getting a Diverse Host Committee

It is ideal to collect hosts that are spread among the demographics of your constituency.  If you share Hosting duties with only your best friends, then you are less likely to reach into areas of your constituency where you may not already have as strong relationships.

You may also want to consider

• defining a mission for your event
• the diversity of your host committee (age, vocation, socioeconomic)

Reaching Out

Reaching out to collaborators almost always takes personal contanct and rapor.   ...