Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...SureTech Co-Founder Wins SmartCEO's Brava Award
FOR IMMEDIATE RELEASE:
SmartCEO Selects Dana Molina for Brava 2016 Award
Dana Molina selected as one of 40 executives who combine their entrepreneurial spirit with a passion for giving back to the community.
New York, NY – July 7, 2016 – Dana Molina, Co-Founder and VP of SureTech, has been ...Is My Email Hacked or Is it "Phishing"?
Email Hacking We are seeing an increase in the number of incidents where criminals are specifically targetting the Finance or HR departments at companies to gain funds or personal data. What to look out for: You receive an email that appears to be from someone senior at your ...Windows 10 is Here..What Should I Do?
Windows 10 is Here
You've probably heard about the new version of Windows about to be released by Microsoft, Windows 10. And you may have even seen a little icon displayed at the bottom right of your screen which allows you to “Get Windows 10”.
SureTech ...|
Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services.
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Skills:
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Deliverables:
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Highly developed empathy and emotional intelligence Ability to connect with and calm customers in stressful and confusing contexts for the customer |
An indefatigable zeal and capacity to make customers happy (with the right tools) Utilize SureTech ticketing and provisioning systems to flawlessly coordinate delivery of SureTech solutions |
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Extraordinary communication abilities Excellent relationship and team building skills - Customer service fanatic |
Be recognized as a valued and trusted business partner for SureTech customers by effectively communicating technical solutions and identifying areas for delivering value |
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Strong process and organization abilities Extraordinary attention to detail Excellent multitasking and critical thinking abilities |
Balance competing priorities and customer expectations with unfaltering kindness and good humor |
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Self-starter with a passion for business technology systems and latest generation cloud solutions |
Continually develop team and company processes to improve service quality, consistency and peace of mind both inside and outside SureTech |
SureTech is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for one Dispatch Manager. Position offers opportunity to work with a variety of businesses and cutting edge Citrix environments. Position has exposure to thousands of customers around the world and is centrally responsible for the deployment of the latest generation business IT solutions and services.
Position Overview:
- Provide excellent customer service over the phone and in writing
- Manage delivery of clear, consistent and, above all, reliable client communications throughout all our service and communications channels
- Oversee all technician schedules and coordinate 8 am to 6 pm regular office coverage
- Enter data and log customer support tickets into ticket system
- Dispatch service calls based on priority and our service delivery standards with a relentless focus on optimizing positive client service experience
- Work with the technical team to identify and remediate quality issues or reliability risks
- Coordinate client notifications with regards to scheduling, service calls, and status reports
- Coordinate tech team meetings to review outstanding issues/projects/products and ensure good team collaboration
- Project Management as needed for implementations of larger customer projects
- Analyze and improve operations structure and workflow with an eye to improved documentation and standardization of processes
- Support new and existing customer sales communications and upsales
- Support and improve financial and service quality reporting processes
Qualifications:
- Terrific phone etiquette, interpersonal skills and customer relations ability
- Excellent writing and communication skills
- Professional, organized, flexible, and stress resistant
- Detail-oriented, highly motivated, and strong organization skills
- Willingness and ability to learn new technical skills as needed and comfort with technology
- Project management and team leadership
- Process creation and documentation
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Knowledge of AutoTask, Microsoft Project, Visio and MS Dynamics CRM a plus.
This position is full time. Some travel, night and weekend work.
