Dear SureMail™ Users,

On February 1, 2013 we experienced a service outage for all users on our SureMail™ system.

The issue started at 7:22 AM EST and services were largely resumed by 7:59 AM EST. There was a residual issue with 1 server that caused some service connectivity problems to remain until 8:50 AM EST.  The issue was caused by a power loss on one of our racks and a failure in the UPS backup to perform as it should have to maintain service during the power outage.  We are working now to improve power redundancy configuration in the rack that encountered the issue to prevent the same issue in the future.

Please note that although we strive and hope for 100% uptime, with our current infrastructure we realistically expect, and continue to deliver 99.9+% uptime and this outage continues to support our expected level of service. No mail was lost and users should have experienced at most a short delay in sending or receiving mail.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.


Thank You,

- Your SureTech™ Solutions Team

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