Dear SureMail™ Users,

On April 7, 2014 we experienced outbound and inbound delay for some users on our MS Exchange 2010 servers starting at approximately 1:30 pm.

The issue started at around 1:30 pm EST and we identified the issue by 2:45 pm EST.

There was an issue with our SMTP relay servers that was causing the issue.  We have put changes in place to avoid this issue again in the future.   

Please note that although we strive and hope for 100% uptime, with our current infrastructure we realistically expect, and continue to deliver 99.9+% uptime and this outage continues to support our expected level of service. No mail was lost and users should have experienced at most a short delay in sending or receiving mail.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team

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