SureDesk™ User Guide


Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix


Often Citrix requires older versions to be removed prior to the installation of the current version. To uninstall a previous version please follow these steps


Uninstalling on a PC

  1. Go to the Control Panel on your PC.
  2. Select Uninstall a program.
  3. Select Citrix Receiver from the list and click Uninstall.
  4. Follow the onscreen directions to finish uninstalling the Citrix Receiver.
  5. Once the Citrix Receiver is uninstalled restart the computer..
  6. Reinstall Citrix Receiver.


If you have any issues please contact as at This email address is hidden from email harvesters via JavaScript  or give us a call at 800-882-8701.