Dear SureMail™ Users,

On February 10th, 2015 we had connectivity slowness from 2 pm EST to 3:30 pm EST.  

The slowness on the system was caused by network hacking attempts which slowed down the server farm.  Security is our utmost priority and we are pleased we were able to mitigate a network attack thanks to our protection systems and the rapid intervention of our network and security specialists. We also implemented countermeasures to prevent similar signature attacks in the future. We apologize for any inconvenience caused by this incident. 

Please note that although we strive and hope for 100% uptime, with our current infrastructure we realistically expect, and continue to deliver 99.9+% uptime and this outage continues to support our expected level of service. No mail was lost and users should have experienced at most a short delay in sending or receiving mail.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team

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