Dear SureDesk™ Users,

At 1:45 pm ET this morning we identified a processing issue on the server causing perfomance issues which required a server reboot.  Adobe changed their autoupdate process for Adobe Reader, which required a server reboot to affect update and this may be the root cuase of the processing issue on the server.

Our engineers restarted server and performance issues were all resolved by 2:30 pm ET.  During scheduled server maintenance this weekend we will be researching further to determine the root cause of the hung services and how to handle the new update processes by Adobe.

We strive for better than 99.9% uptime and are glad to report that over past 6 month we continue to exceed this service estimate.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript  or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team

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