Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...SureTech Co-Founder Wins SmartCEO's Brava Award
FOR IMMEDIATE RELEASE:
SmartCEO Selects Dana Molina for Brava 2016 Award
Dana Molina selected as one of 40 executives who combine their entrepreneurial spirit with a passion for giving back to the community.
New York, NY – July 7, 2016 – Dana Molina, Co-Founder and VP of SureTech, has been ...Is My Email Hacked or Is it "Phishing"?
Email Hacking We are seeing an increase in the number of incidents where criminals are specifically targetting the Finance or HR departments at companies to gain funds or personal data. What to look out for: You receive an email that appears to be from someone senior at your ...Windows 10 is Here..What Should I Do?
Windows 10 is Here
You've probably heard about the new version of Windows about to be released by Microsoft, Windows 10. And you may have even seen a little icon displayed at the bottom right of your screen which allows you to “Get Windows 10”.
SureTech ...
Post Mortem of Outage – Monday 07/02/2018
Description of Outage:
At 6:30 AM ET on 7/2/2018 we identified through our morning testing that SureDesk users were unable to login. Anyone attempting login would receive a message that apps and desktops were unavailable.
Outage Review:
We determined that the Delivery Controller was not responding and thus preventing users from connecting to their desktop environments. Our normal restore efforts for this kind of report did not immediately resolve the issue as some services still remained locked up. We began a restore process of all the SQL Databases running on the login server. We determined the database that had the corruption and restored. All services were restored at 9:30 AM and most customers notified. We then did additional testing for customers with custom servers to ensure all logins all restored. All customers were notified by 10:15 AM. Total system outage was 3 hours.
Remediation:
From the review of the incident we identified an improved process to compact the databases every 3 months to enable restore to be much faster if a similar database corruption were to occur again in the Delivery Controller. We implememted and tested this process and the restore should be less than 10 minutes to address a similar issue in the future should it occur.
