We strive to ensure that all our products are reliable and consistent.  Whenever services are interrupted we work hard to get to the bottom of the cause and solutions so that such an event does not happen again.

On Friday, Nov 12 we experienced an issue with our SureFiles™ Active Directory system for selected clients and became aware that one of our shared SureFiles™ servers was non responsive at 7 a.m. EST and clients were unable to access their Files.

The underlying cause:

Our systems engineers determined that one of our shared SureFiles™ Active Dirtory file servers was non responsive due to a Operating System virus: Win32.Parite.A/B/C that was revealed by our system updates from the previous evening and and in the process damaged the server Operating System.  

All traces of the Virus were removed, we rebuilt the server to ensure stability and main services were restored by 4pm EST and all services were restored by 7pm. 

Steps taken to prevent reoccurance:

We have implemented additional defences of the Active Directory structure to prevent any down time of our servers and also are currently putting in place added fail-over fault tolerance so that we can guarantee continued uptime.

This added fault tolerance will be released in a major new upgrade to both SureFiles™ and SureDesk™ systems in December and will ensure increased guaranteed uptime for our SureFiles™ and SureDesk™ services. 

Should you have any questions about the above, please email us at This email address is hidden from email harvesters via JavaScript or call 609-688-1111 ext 1.

Best regards,

- The Technical Support Team at

blog comments powered by Disqus