A switch was installed in our  SureDesk™  Data Center on Sunday 5/8/2011 in order to expand capacity and reliability.

Monday morning (5/9) some SureDesk™ users were experiencing sluggishness and intermitted connection instability which was determined to be caused by the new switch.

Configuration troubleshooting and failover systems were not responsive to a fix and the entire internet connection at the Data Center was reset at noon to allow the network problem to be circumvented.  The network was reactivated at 12:40 and normal SureDesk™ service was restored at 12:48PM.

We continue to provide scheduled routine maintenance to our Data Center during non-peak and weekend hours to ensure network availability and stability.  SureTech.com will always notify clients ahead of time if particular maintenance will cause a server interruption.  We did not anticipate a service interruption while performing the above maintenance.

Should you have any questions about the above, please let us know at This email address is hidden from email harvesters via JavaScript

- Your SureTech.com Solutions Team