Dear SureDesk™ Users,

On February 25, 2013 we experienced a service outage for some users on our SureDesk™ environment.

At approximately 12:45 PM EST we began experiencing a service slowness for some users on our SureDesk environment. Issues were found with the network hubs in Houston, Texas where the was ISP causing some bandwidth connection issues into our data center for some users. The data center went to a failover ISP to resolve the immediate issue. Issues were fully resolved by 1:10 PM EST. We are continuing an investigation regarding this matter to prevent it from causing downtime in the future. We apologize for any inconvenience that this may have caused.

Please note that although we strive and hope for 100% uptime, with our current infrastructure we realistically expect, and continue to deliver 99.9+% uptime and this outage continues to support our expected level of service.p>


If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team

blog comments powered by Disqus