Dear SureDesk™ Users,

On April 22, 2013 we experienced a service outage for some users on our SureDesk™ environment.

At approximately 8:15 AM EST we began experiencing log-in issues for some users due to a Citrix networking issue with the Netscaler device, which enables log-ins to the hosted desktop and all published applications. The settings for the Netscaler device were resolved and tested to confirm that issues were fully resolved by 10:15 AM EST. We are continuing an investigation regarding this matter to prevent it from causing downtime in the future. We apologize for any inconvenience that this may have caused.

Please note that although we strive and hope for 100% uptime, with our current infrastructure we realistically expect, and continue to deliver 99.9+% uptime and this outage continues to support our expected level of service.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team

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