Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...SureTech Co-Founder Wins SmartCEO's Brava Award
FOR IMMEDIATE RELEASE:
SmartCEO Selects Dana Molina for Brava 2016 Award
Dana Molina selected as one of 40 executives who combine their entrepreneurial spirit with a passion for giving back to the community.
New York, NY – July 7, 2016 – Dana Molina, Co-Founder and VP of SureTech, has been ...Is My Email Hacked or Is it "Phishing"?
Email Hacking We are seeing an increase in the number of incidents where criminals are specifically targetting the Finance or HR departments at companies to gain funds or personal data. What to look out for: You receive an email that appears to be from someone senior at your ...Windows 10 is Here..What Should I Do?
Windows 10 is Here
You've probably heard about the new version of Windows about to be released by Microsoft, Windows 10. And you may have even seen a little icon displayed at the bottom right of your screen which allows you to “Get Windows 10”.
SureTech ...
Post Mortem of Outage – Friday 08/18/2017
Description of Outage:
Standard SureDesks and some Custom Server SureDesks rebooted without warning. Overall outage was 30 minutes. Customers were working post reboot without any major problems.
Outage Review:
From the review of Logs and talking with Citrix the issue seems to be that the Delivery Controllers failed to reboot some of the Server this weekend during regular server maintenance on Sunday. It seems that the Delivery Controllers could finally complete the reboot that was scheduled weekly to allow for consistent performance. Nothing indicates that this was anything other than that function running at the wrong time. The message and the timing all point to the process that should take place at 3am on Sunday Morning.
Remediation:
This clearly was a bug in the Citrix Version. The Delivery Controllers were upgraded to the latest version to help prevent this from happening in the future. We will continue to streamline the process so that these can happen at a regular pace to prevent these types of outages from occurring.
