SureDesk User Guide


SureDesk Citrix Help
Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar

Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk.

If you are having trouble logging in try uninstalling the citrix receiver and reinstalling it.

Installing on a PC

  1. Go to the Citrix website at
  2. Click on Download Receiver for Windows.
  3. Run the Citrix Receiver file that was downloaded
  4. Click Install and click Next/Continue until it finished
  5. When it asks for the Server or email address, enter (You will only need to do this step for the first time)
  6. It will then ask you for your User ID and Password
  7. You can pin the Citrix Receiver to your taskbar or create a shortcut.  Go to Start Menu>All Programs>find Citrix Receiver>Right Click>Select Pin to Taskbar
  8. If you prefer, you can rename your Shortcut to SureDesk 5.0 or whatever you prefer.  If you need assistance, just email This email address is hidden from email harvesters via JavaScript
  9. We recommend launching your SureDesk from Citrix Receiver for best perfomance, security and access to printers. 
  10. If you want though, you can launch your SureDesk directly from any web browser by going to 
  11. Note that HTML 5 does have conflicts with printing, so we recommend connecting from Receiver directly. 
  12. If you choose to connect from web browser, Setup the portal as a trusted site.

Apple Install

  1. Close all of your apps.
  2. Open Safari and go to the Citrix website at
  3. Click on Where can I download Citrix Receiver on other platforms and devices?
  4. Select Mac.
  5. Click on Download Receiver for Mac.
  6. Locate CitrixReceiver.dmg in your Downloads.
  7. Click on Install Citrix Receiver.pkg.
  8. Agree to terms of license agreement.
  9. Click on install to start installation of the Citrix Receiver.
  10. Enter Apple password you created when setting up your Apple user account (usually done right after purchase of computer.)
  11. Once the Citrix Receiver is installed go to
  12. After the information is verified, please enter your log in credentials provided to you in the welcome email.
  13. Click on Add Apps on the Receiver home page.
  14. Click on + tab on left side of screen, click on All Applications and select application to add to Receiver home page.
  15. Once the application is on the home page as a favorite, the application can be launched directly from the receiver.
  16. Click on the icon and the SureDesk will launch automatically. Once the application opens, it is ready to be used.
  17. Setup the portal as a trusted site.


If you have any issues please contact as at This email address is hidden from email harvesters via JavaScript  or give us a call at 800-882-8701.