Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...SureTech Co-Founder Wins SmartCEO's Brava Award
FOR IMMEDIATE RELEASE:
SmartCEO Selects Dana Molina for Brava 2016 Award
Dana Molina selected as one of 40 executives who combine their entrepreneurial spirit with a passion for giving back to the community.
New York, NY – July 7, 2016 – Dana Molina, Co-Founder and VP of SureTech, has been ...Is My Email Hacked or Is it "Phishing"?
Email Hacking We are seeing an increase in the number of incidents where criminals are specifically targetting the Finance or HR departments at companies to gain funds or personal data. What to look out for: You receive an email that appears to be from someone senior at your ...Windows 10 is Here..What Should I Do?
Windows 10 is Here
You've probably heard about the new version of Windows about to be released by Microsoft, Windows 10. And you may have even seen a little icon displayed at the bottom right of your screen which allows you to “Get Windows 10”.
SureTech ...Installing_Citrix_for_SureDesk
SureDesk User Guide SureDesk Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk. Note If you are having trouble logging in ...SureDesk Citrix Help Trusted Sites
SureDesk™ User Guide SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar To prevent any issues accessing the Citrix Web Panel and your SureDesk™ we recommend setting https://so5.suretech.com as a trusted site in your web ...Customer Support
Our team is here to help We make it easy to get support for any aspect of your IT with just one email or phone call. Our primary hours are work day hours, with premium support available after hours. The easiest way to get support is to email us ...Schedule of Fees
SureSolutions™ Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies. Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications – smoothly supporting your workflow! SureTech.com brings the ...Tips to Launch Your SureDesk
Tips to Launch Your SureDesk
Login Instructions
1. Open Citrix Receiver (if not a shortcut on your taskbar, go to Start Menu and search for Citrix)
2. Enter https://SO5.suretech.com
3. Enter your username and password
4. SureDesk will open ...Best Practice Tips for SureDesk Performance
Below please find our latest usability tips intended to ensure your SureDesk™ performance is at its best. If you have any questions – or any other helpful tips you would like us to share – let us know at This email address is hidden from email harvesters via JavaScript Thanks, from Your Solutions ...Outlook Setup
SureMail User Guide SureMail HelpPassword - Control Panel - iPhone/iPad setup - Android setup - Outlook setup If you already have an Outlook profile, you will want to add a new profile for your SureMail. *If you have not previously setup an Outlook profile, launch Outlook and skip ...How to Use Task Manager on SureDesk
Task Manager
SureDesk comes equipped with a Task Manager program similar to the one that you are accustomed to by pressing CTRL-ALT-DELETE on your Windows PC at home.
If you find that a browser or other application seems to be frozen you can close it by using this program. ...How to Uninstall a Microsoft Update
How to Uninstall a Microsoft Update
Follow steps below to uninstall the broken update KB3163017 OR KB3163018 on Windows 10 or KB3159398 on Windows 7.
Windows 10
1. Open Settings
2. Navigate to Update & Security
3. Click Window Update
3. Select Advanced Options
...SureMail Office 365 User Guide
SureMail User Guide Office 365
Security
Learn all about your SureMail™ password.
Control Panel
Search and control your spam email as well as other features.
Setup Instructions
iPhone/iPad
If you need to setup your SureMail™ on iPhone/iPad please follow these instructions.
Android
If you need to setup ...SureDesk User Guide
SureDesk User Guide
SureDesk Pro (Using Citrix)
Find out how to install and use Citrix, the program that allows you to access the SureDesk™ Standard.
SureDesk Basic (Using RDP)
Signed up for SureDesk™ Basic? Find out how how to access your desktop through Remote Desktop Program (RDP).
Security
Learn ...Outlook 2013 Customization
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix For some users Microsoft Outlook 2013 can ...QuickBooks Tips
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix While using QuickBooks you may encounter annoying ...Adobe Reader crashes when printing
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix If you are trying to print from ...IE 10 Pop Up Blocker
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix To turn on and off the pop-up ..."Connection to your desktop has been interrupted" message
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix What does it mean if you see ...Restoring files
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibilitiy Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix To recover deleted files on your SureDesk: Open ...Using Outlook - Best Practice Tips
SureMail™ User Guide SureMail™ Tips and Tricks Worms - Big Files - Email Chains - SPAM Tips - Using Outlook MS Outlook Best Practices Avoid unnecessary slow usage and Outlook crashes by making sure you are using Outllook as optimally as possible. It's the item count not the ...
SureMail User Guide Exchange 2013
Security
Learn all about your SureMail™ password.
Control Panel
Search and control your spam email as well as other features.
Setup Instructions
iPhone/iPad
If you need to setup your SureMail™ on iPhone/iPad please follow these instructions.
Android
If you need to setup ...Disconnecting
SureDesk™ User Guide SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Disconnecting Disconnecting leaves your SureDesk™ open and running so you can connect without launching the SureDesk™ again. You can leave programs running on your SureDesk™. As ...Accessing shared drives using WebDAV
SureDesk™ User Guide If you have WebDAV enabled on one of your company drives you can map the drive to your local computer. If you would like WebDAV enabled on a drive please contact This email address is hidden from email harvesters via JavaScript Once this is done you can follow the below steps. Please ...Removing email account from Android
SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup If you need to remove an email account on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied ...Removing email account from iPhone or iPad
SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup If you need to remove an email account on your iPhone/iPad please follow the below steps. To remove an old Exchange account: This process is required for ...Personal Distribution Lists (Groups)
SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups) Personal Distribution Lists (Groups) Personal distribution lists are the lists of email addresses you create and store on your computer. They are not transferred during the upgrade to Exchange ...Rules
SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups) Rules To save rules you previously setup in Outlook: Instructions are for Outlook 2010 and 2013 Click Rules. Select Manage Rules & Alerts... Click Options. Click Export Rules... Save ...Signatures
SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups) Signatures Signatures are kept in the same folder regardless of the Profile used, you just have to reactivate them through the following steps. Once your Exchange 2013 SureMail account ...Configuring your Outlook Program
SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups) To setup your Outlook program on your upgraded Exchange account requires you to back up your rules and personal distribution lists. Complete this before the migration begins. You ...Windows Power Options
How to turn sleep mode on and off.
Managing Outlook Rules - Automatically Move Emails to Folders
In this FAQ, you'll find information on moving an email message from someone or an email message sent to a specific email addres into a folder.
Setting up Automatic Replies
SureMail™ User Guide SureMail™ Exchange 2010 Tips Automatic Replies - Rules - Delegate Access If you need to setup automatic replies for your SureMail™ you will first need to login to your Outlook Web App (OWA) at https://outlook.suretech.com/. Once you login click on Options at the ...SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup Looking for instructions for Exchange 2013? Click here. Launch Outlook and click Next. The next screen will allow you to setup your SureMail™ account automatically. On this screen you should ...
SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup If you need to setup your SureMail™ on iPhone/iPad please follow the below steps. Looking for instructions for Exchange 2013? Click here. On the Home screen select Settings. Select Mail, ...
SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup If you need to change your SureMail™ password pleasefollow the below steps. Looking for instructions for Exchange 2013? Click here. Go to https://outlook.suretech.com/ and login with your SureMail™ ...
SureMail User Guide Exchange 2010
Looking for instructions for Exchange 2013? Click here.
Security
Learn all about your SureMail™ password.
Setup Instructions
iPhone/iPad
If you need to setup your SureMail™ on iPhone/iPad please follow these instructions.
Android
If you need to setup your SureMail™ on Android please ...SureDesk™ User Guide Note If you have forgotten your SureDesk™ password, please email This email address is hidden from email harvesters via JavaScript or call 800-882-8701. Change Your Password On the SureDesk™ web panel go to Settings. Go to the password section and click Change Password. Type in your old password, then type in the ...
SureDesk - Using Remote Desktop Program - RDP
SureDesk™ User Guide You must use Internet Explorer to access the SureDesk™ Remote Desktop Application. If you are using Internet Explorer 10 or later you will need to add both http://www.suretech.com and https://rdp.suretech.com to your trusted sites. Go to Tools menu. Select Internet Options. ...Planning for Windows XP End of Life April 2014
Microsoft has finally confirmed the official end of life for Windows XP. They will no longer be putting out any security patch updates as of April 2014 which means that any XP machines will not be security protected. Any support needed for XP machines will no longer be ...OneNote and SkyDrive Fail
As amazing as software power and features have become, we are sometimes amazed in the wrong way.
We recently spent more than 20 hours troubleshooting OneNote on our SureDesk™ in an attempt to address crashes and notebook corruptions. We used several different repositories for the OneNote files including, ...
Configure Blackberry BES for SureMail
Please note this can take up to 30 minutes and you cannot use your phone for anything else at that time.
You need at least 2 bars signal strength and an ACTIVATION CODE requested to
This email address is hidden from email harvesters via JavaScript
ahead of time.
BES ACTIVATION
Device Software Version 6.x
...Have you ever saved a file by mistake?
We have a great solution for you! A new feature of SureFiles™ is version control for all documents. 
If you saved a file by accident and want to go back to an earlier version, simply click on "view previous versions" and you can recover the previous version of the file. You can see "view previous versions" under the File and Folder Tasks heading when you are in a drive window.
If you accidentially deleted a file, you can click "view previous versions" of the folder that file was in, click on the previous version of that folder the file was in and find the file you accidentially deleted and resave it to the folder.
We are continually working to bring improvements like this to our SureOffice™ system.
If you have any questions about viewing previous versions, please shoot us an email at This email address is hidden from email harvesters via JavaScript for further assistance.
- The Solutions Team
Static and Dynamic IP Addressing Differences
Overall Dynamic is the best practice standard. With the Hardware and Software Technology currently in place the downside of the Dynamic IP Addressing Scheme has been countered. In a best practice network Static is used for Important Servers, Routers and specific peripherals that require high demand consistent access. Other peripherals should be given a reservation in the Dynamic Addressing Server or DHCP (Dynamic Host Configuration Protocol) Server which will give the ease of Dynamic Addressing with the consistency of Static Addressing when they need consistent access, e.g. Printers, Scanners, IP Cameras.
How do I share a calendar using Outlook 2011 for Mac OS X
Frequently that permissions tab is greyed out because you’ve slipped into Offline Mode or are having internet connection issues. To check, navigate to the Tools tab.
Here’s what it looks like in Online mode:
And here’s what it looks like in Offline mode:
.Smartphone Apps - Like Dates, Good to Know Where They've Been
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The new HTC Droid security flaw proves that when you download an open-source app, you're inviting the developers into your home, taking off their shoes, and giving them a foot massage (so to speak.)
Outlook Failing to Connect Help
Troubleshooting Problems with Microsoft Outlook Add-Ins Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook. The easiest way to test this is to start Outlook in “safe” mode, which disables all add-ins. To do this, shut Outlook down ...Get Satisfaction
var is_ssl = ("https:" == document.location.protocol); var asset_host = is_ssl ? "https://s3.amazonaws.com/getsatisfaction.com/" : "http://s3.amazonaws.com/getsatisfaction.com/"; document.write(unescape("%3Cscript src='" + asset_host + "javascripts/feedback-v2.js' type='text/javascript'%3E%3C/script%3E")); var feedback_widget_options = {}; feedback_widget_options.display = "inline"; feedback_widget_options.company = "suretech"; feedback_widget_options.style = "question"; var feedback_widget = ...Bin Laden Facebook Hack Attack
Beware Criminals Using Bin Laden for Email, Facebook Hack Attack For getting attention, the only thing more reliable than a train reck is a historic international train wreck like the killing of Osama Bin Laden. Looking at the bloody pictures is so natural, impuslive and reliable that criminals have a ...Citrix Receiver on my iPad
Follow these steps to install Citrix on iPad:
Go to the app store on your iPad
Search for 'citrix receiver' with an icon like this
Install it on the ipad, then return to this page on your ipad safari browser and click HERE.
Enter your username and password
For the ...Authorize iPhone for Development Releases
To authorize the iPhone for development releases we will need to authorize the serial number of the phone.
To give us the correct number:
Plugin the phone to your Mac and launch iTunes
Select the phone and view the first tab "summary"
Click on serial number once to get the ...How do I share a calendar using Outlook 2011 for Mac OS X
Sharing a Calendar folder in Outlook 2011 for OS/X
Select your calendar, and then choose “Permissions"
In the permissions window, click “Add User”, and then choose the individual for whom you’d like to assign permissions:
Once the user has been added to the list, assign the desired permissions:
...Embedding CSS in a Post
Add CSS inline html: <style type='text/css'> sytle from .css </style> Or like this within a div: style="border: 1px; " An example: class .intro ‘Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain’s political elite’ <font style="margin:0px; margin-bottom: 9px; padding:0px; ...Need a Password, or Forgot my Password?
To get a new password click Login at the very top of the site.
Click Need password?
Fill in your email address and hit send.
Click on the link in your email.
Voila!
How can I use my own Domain or Subdomains?
Any subdomain, like for example, match.example.org can be pointed externally to an entirely different website or can be pointed internally, so that it becomes a shortcut to a specific page such as example.org/volunteering.Logging In Again and Activating Your Account to Edit Your Posts
When you make a post on a site, your account is automatically created with the name and email you use to post. To “activate” your account: Hit Login in the top left Hit "Need password" Enter the email you used when you made the post Click the link in the ...How to use the TopazPort mailer
The TopazPort mailer allows you to integrate e-blasts with your web content. Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site. Content for the e-blasts can be selected by choosing content posts on the site ...What do the TopazPort Mailer Statistics Mean?
TopazPort Mailer Statistics "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers. Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted. Total opened includes every time the ...Virus Removal Guidelines
Virus Removal Guidelines Overview Not all viruses are easily removed Sometimes a machine is infect to the point where a reinstall is necessary A good timeline tool is if it takes more than 1.5 hrs. or 2hrs with scanning it is time to escalate activity to plan ...WebDrive MAC client settings
Please check the following settings in your site profile and make any updates necessary: on the MacFUSE options tab 1) Set the MacFUSE timeout to be 300 seconds. This is the amount of Time that Finder will wait for a response from WebDrive (and thus the remote IIS server) before ...
Survey Overview
Methodology
The Sure Network™ Assessment Program (SNAP) is an analytical process and interactive workshop that helps Provider and Client to collaboratively define and evaluate a Provider engagement process. The survey and report allow Provider to assess Client current processes, methods, infrastructure, goals and objectives and to understand Client’s business drivers. The survey and report also allow Client to asses Provider working services practice and methods.
Setting up Microsoft Entourage 2008 for use with SureMail
Setting up Microsoft Entourage 2008 for use with SureMail
Introduction
Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to ....png)
Exchange ActiveSync: Windows Moble 6.0 Setup
Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard
Pre-requisites for wireless setup
You will need the following items to get started:
- Thoughtbus mailbox
- Active Internet connection to Windows Mobile Smartphone
Wireless ActiveSync setup
Ensure that your wireless device is in ...How to Install IT Reach
1. Go to https://secure.logmein.com/ and log in. 2. Click on "Installation Links" on the side bar 3. In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager. 4. Copy and paste the installation ...How do I set up my IMAP Email Configuration?
The following are steps to configure your IMAP email account with SureTech.com.
Setting up your IMAP Account with Outlook 2007
1. Open Outlook and Select Tools->Account Settings from the main menu.
2. Select "New" from the "Account Settings" window.
3. In the new "Add New ...How do I login securely using a password?
This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. To find out about email/name authentication click here. If you are already logged in insecurely with name/email authentication: logout by pressing logout in the top left of the screen next to your name (or ...Getting Started With SureFiles
I. Setting up you secure connection to SureFiles
1. Click this link to download the Citrix VPN plugin.
2. Enter your User Name and Password* and clck the "Log On".
3. On the next page select click the lock icon. This will begin the installiation process.
...Mapping your SureFiles Drives
After successfully configuring your secure conection to SureFiles™, you may now map your shared drives. You accomplish by following the steps below.
I. Ensure that you are securly connected to SureFiles™
Before you begin insure your Secure Connection to SureFiles is connected. To determine your connection is ...
