We strive to ensure that all our products are reliable and consistent.  Whenever services are interrupted we work hard to get to the bottom of the cause and solutions so that such an event does not happen again.

On Monday, December 28 we experienced an outage for selected clients from 8:58 a.m. to 9:57 a.m. EST. 

The underlying cause:
An error in the Storage Area Network (SAN) supporting mailboxes hosted on the MAIL34 server removed client access to the mailboxes.  We troubleshooted the issue and were able to bring the SAN and server back online within an hour.

Steps taken to prevent reoccurence:

We have implemented additional monitoring of the SAN in order to be informed quickly of this specific condition, so that if this issue ever occurs again, the downtime associated will be much shorter.

We are researching this issue further in an effort to eliminiate the possibility of it occuring again. 

Network Stability:

Overall, the entire SureMail™ environment has enjoyed a 99.902% availabilty rate over the past 365 days, along with very few scheduled maintentance periods.  The MAIL34 mailbox server has experienced an availability rate of 99.906% since it was brought into production approximately 7 months ago.

Should you have any questions about the above, please let us know at This email address is hidden from email harvesters via JavaScript

Best regards,

- The Technical Support Team at

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