SureDesk Troubleshooting

The SureDesk™ needs a certain amount of internet speed to perform optimally. If you are finding your SureDesk™ is slow go to and click Begin Test button.

The SureDesk™ is a streaming movie of your cloud PC and the download speeds need to be over .7 Mbps per user or freezes will occur as the SureDesk™ waits for an update.

The Ping time should be under 80ms and typically the SureDesk™ becomes unusable much over 100ms because your connection will continually seem to be interrupted as the SureDesk™ waits for commands to reach the cloud.



You can go to check the connection from your local speed as well.


See Also