Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...SureTech Co-Founder Wins SmartCEO's Brava Award
FOR IMMEDIATE RELEASE:
SmartCEO Selects Dana Molina for Brava 2016 Award
Dana Molina selected as one of 40 executives who combine their entrepreneurial spirit with a passion for giving back to the community.
New York, NY – July 7, 2016 – Dana Molina, Co-Founder and VP of SureTech, has been ...Is My Email Hacked or Is it "Phishing"?
Email Hacking We are seeing an increase in the number of incidents where criminals are specifically targetting the Finance or HR departments at companies to gain funds or personal data. What to look out for: You receive an email that appears to be from someone senior at your ...Windows 10 is Here..What Should I Do?
Windows 10 is Here
You've probably heard about the new version of Windows about to be released by Microsoft, Windows 10. And you may have even seen a little icon displayed at the bottom right of your screen which allows you to “Get Windows 10”.
SureTech ...
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
What does it mean if you see the below message?
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A network interruption at your location, at our datacenter, or even somewhere in-between will cause the connection to your SureDesk™ to 'hiccup' or 'stall'. If the interruption is longer than a few instants, you may find your SureDesk™ becomes unresponsive and you may see the above message.
What you should do:
- Relax for a minute – except for local network issues, internet or datacenter interruptions are rare (a dozen times a year perhaps) and most often resolve themselves quickly (within seconds usually or 5-10 minutes at the most).
- Do nothing during the interruption – the more you click during the interruption the more the SureDesk™ needs to do before it becomes functional again. Try to reduce the queue of commands when there seems to be an interruption.
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Note
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| If the web portal does not load, check to see if you lost your internet connection. If the internet is still connected the issue is most likely a datacenter interruption. |
What if you are disconnected?
- Give the servers 2 - 3 minutes to refresh before logging in to the web portal (https://so4.suretech.com).
- If you use Internet Explorer the SureDesk™ should relaunch automatically. If not you can hover your mouse over the Log Off button in the upper right hand of the screen and select Reconnect. If the Reconnect button does not work you will need to click on the My SureDesk Workstation button.
If you have any issues please contact as at This email address is hidden from email harvesters via JavaScript or give us a call at 800-882-8701.
