The SureDesk™ functions pretty much like a Windows 7 computer. Through the SureDesk™ you can access the computer programs setup for you such as Microsoft Office.

SureDesk™ Overview
Using your SureDesk™
  • Desktop
  • Software
  • Disconnecting/Logging Off
  • Accessing files
  • Printers and other peripherals
  • Citrix Bar
  • Customization

    SureDesk™ Overview


    The SureDesk setup is intended to provide easy shortcuts to your folders and programs. On the left side of the desktop, along with the Recycle Bin, are several shortcuts to your folders. The bottom bar, where the Start Menu is, is setup with shortcuts to Outlook, Internet Explorer, Word and Excel.


    Please be aware that the SureDesk is locked from installing new software. You will not be able to install any type of program or update. The software will be updated remotely when updates are available and any new business software will need to be requested.


    The software programs associated with your SureDesk™ can be found using the Start Menu at the bottom left hand corner of the screen. From there you can launch the software programs setup for your SureDesk™.


    Disconnecting/Logging Off

    Shutting down completely shuts down the SureDesk™ similar to shutting down a regular computer. This will end the SureDesk™ session and end all programs that were running. If you expect to be gone for longer than two hours or are ending your work day please use this option. To ensure optimal performance servers need to be rebooted overnight. Users MUST shut down SureDesk™ when they leave for the night.

    To shut down you SureDesk™ please go to Start Menu and select Log off.




    Disconnecting leaves your SureDesk™ open and running so you can connect without laucnhing the SureDesk™ again. You can leave programs running on your SureDesk™ and they will still be running when you reconnect. If you so not expect to return in two hours, you should not use disconnect.

    If your SureDesk™ is open on a computer and you open it on a different computer, the previous session will automatically close as a security feature.

    There are several ways to disconnect:

  • You can go to the Citrix bar on top and click disconnect. This leaves your SureDesk™ open and running on our servers.
  • If your SureDesk is in windowed mode you can also disconnect by hitting the 'X' in the top right of your SureDesk™.
  • In the Citirx web panel you hover over the Log Off button in the upper right hand corner. Click disconnect.
  • After 60 minutes of inactivity your SureDesk™ will disconnect automatically, (as per above, disconnecting leaves your SureDesk™ and applications open on our servers).



    If you are not careful reconnecting can cause issues. Learn the best way to prevent any problem here.


    Using your SureDesk™

    Accessing files

    The SureDesk™ allows you to access files on the server from anywhere. The server drives are located under Network Location.

    The S: Drive is a shared drive, everyone in your company has access to the S: drive, we call this SureFiles™.

    The U: Drive is a private drive, only you have access to these 'My Documents' and preference folders.

    The drives under "Other" are the drives located on the computer you are physically using.

    Through these drives you can access files on your local computer or save and move files from the SureDesk™ to your local computer.

    The CD/DVD drive allows you to access the files in your CD or DVD.

    The Local Disk are the drives on your local computer such as the C drive or any other drives that are setup on the computer.

    The first time you log into the SureDesk™ you will see the below message. This message will appear everytime you launch the SureDesk™ on a different computer.


    Selecting No access will prevent the SureDesk™ from accessing the local computer. The SureDesk™

    Read-only access allows you to see the folders on the local computer but you will not be able to open any files.

    Read/write access allows complete access to the folders and files on the local computer.

    The message will continue to appear unless you check off the Do not as me again for this virtual desktop selection. If you want to later change the file access permisions move your cursor to the Citirx bar and select Preferences. Click on the Files Access tab to access the above options.


    Printers and other peripherals

    Any peripherals attached to the local computer you are using to access the SureDesk™ will be accesiable on the SureDesk™.


    The SureDesk™ will automatically see any printers setup on the local computer you are using. If you do not see the priter you are looking for on your SureDesk™ check to see if it is connected to the local computer.

    USB drives and portable devices

    USB drives, phones and other portable devices will be accessable on your SureDesk™ as long as Read/write access is set. To check and change your settings move your cursor to the Citirx bar and select Preferences. Click on the Files Access tab to access the settings.

    Webcam and microphone

    A webcamera or a microphone work similarly to file access permissions. You can find webcamera and microphone settings by moving your cursor to the Citirx bar and select Preferences. Select the Mic & Webcam tab and make sure Use my microphone and webcam is selected. Don't use my microphone or webcam will prevent the SureDesk™ from accessing either type of device which can slightly improve SureDesk™ performance.


    Citrix bar

    At the top of the SureDesk screen in a black bar. Clicking on the bar brings down a menu screen with several options.


    The Home key minimizes your SureDesk™ and brings you back to your local desktop.

    My SureDesk Workstation

    This is your current SureDesk. If you are running more than one SureDesk you will be able to switch between them using these buttons.


    This performs the action that would occur if you pressed the keys Ctrl+Alt+Delete on a regular computer. You can log off the SureDesk, lock the SureDesk requiring a password to access it again or change your password.


    Preferences have several options.


    Under display you can adjust the size the SureDesk appears.

    File Access

    File Access allows you to set how the SureDesk access folders on the local computer.

    • Read and write allows for full access to your local machine
    • Read only allows you to only view folders on your local machine
    • No access prevents any access at all.
    • Ask me each time allows you to have prompt to ask you what kind of access you would like every time you log in.


    These settings allow you to change how well Flash works on your SureDesk. You can either select from high security and worse performance or reduced security and better performance.

    Mic & Webcam

    These options allow you to use the Microphone or webcam attached to your local computer.


    This puts your SureDesk in windowed mode.


    This disconnects the SureDesk™ without shutting it down. This leaves your SureDesk™ open and running on our servers.

    Disconnecting vs. Shutting Down

    There are two ways to shut down your SureDesk™, disconnecting and shutting down.



    Changing desktop themes may cause minor performance issues with the cursor. To prevent potential issues you can make potential cosmetic changes manually by right clicking on the desktop and choosing . You can make cosmetic changes to the desktop by clicking these icons:

    Make sure you save the changes by clicking on .