Solutions Specialist 1 (Microsoft Admin Level II)

Position Details:

SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team.

Role Objective:

Support the Solutions Operation team in administering and delivering a 99.9%+ reliable technical platform and deliver communications delight to SureTech solutions users.



Detail oriented, Task-driven with great documentation writing and schedule management skills

Carry out and continually improve technical service maintenance, troubleshooting and upgrades procedures to SureTech solutions.

Maintain succinct, clear, prompt and friendly documentation as you work

Extraordinary communication Skills

Excellent relationship and team building skills

Customer service fanatic

Stress Resistant Team Builder

Be recognized as a valued and trusted partner to SureTech management, team members and customers by facilitating timely communications and delivery of expert technical help to SureTech customers

Passionate technical administrator, planner and customer care giver

Level 1 technical support for SureOffice™ platform, and all SureTech™ solutions and services

Persistent and consistent problem solver

Technical adventurer, analytical and process focused

Proficient with Microsoft Windows, Office Apps and Server OS

Technical installation, configuration and support for SureTech customer IT assets including:

  • Windows PCs and Servers
  • Macintosh
  • mobile devices
  • MFC/Scanners/Printers
  • Networking Equipment/Routers/Switches/AccessPoints

After hours and weekend project or emergency work when needed

Self-starter who delivers with minimal direction

Deliver business results, personal objectives and customer satisfaction with an eye to increasing supporting team, company and your personal growth and success


Contact Information: 

  • All resumes should be submitted to: via email to:  This email address is hidden from email harvesters via JavaScript

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