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Our goal is to eliminate break/fix to the greatest extent possible.
Complexity and Onsite Maintenance are EXPENSIVE
The vast majority of IT costs for the typical organization are related to emergency repairs and the labor, equipment and primarily, lost productiviyt costs associated with a system not functioning optimially.
Proper maintenance ...
Any time a Solutions Specialist from SureTech.com is scheduled to help, consult, troubleshoot, or deliver a solution, we generate a "Work Order" (also called a "Ticket") in our service system.
When a Work Order is created and completed, you will receive an email confirming the work order request along ...
The SureTech.com Knowledgebase (KB) documents securely every piece of equipment, software, user set up, network set up, admin password and more for our clients infrastructure.
It also documents an even more important health index of each system component and its expected appropriateness and cost for supporting your workflow ...