As part of our continued efforts to provide a secure SureMail environment we updated the configuration of a firewall on the Exchange Server today at approximately 4:20 AM EDT.  This update went smoothly and our monitoring indicated no issues with the new configuration. 

However, some SureMail clients did begin to experience connectivity issues at that time; this was due to a load-balancing problem caused by our updates.  This issue was resolved at 8:20 AM EDT; no mail was lost only connectivity to local clients was affected.

We are currently updating our monitoring to detect this type of load-balancing issue in the future to prevent further connection issues of this kind.

Should you have any questions about the above, please let us know at This email address is hidden from email harvesters via JavaScript

 - Your Solutions Team

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