As part of our continued efforts to provide a secure SureMail environment we updated the configuration of a firewall on the Exchange Server today at approximately 4:20 AM EDT. This update went smoothly and our monitoring indicated no issues with the new configuration.
However, some SureMail clients did begin to experience connectivity issues at that time; this was due to a load-balancing problem caused by our updates. This issue was resolved at 8:20 AM EDT; no mail was lost only connectivity to local clients was affected.
We are currently updating our monitoring to detect this type of load-balancing issue in the future to prevent further connection issues of this kind.
Should you have any questions about the above, please let us know at solutions@suretech.com
- Your SureTech.com Solutions Team