Sections:Fails

 

Dear SureDesk™ Users,

This morning at 1:32am the web server which hosts the portal for our citrix login access to the servers had an overload on the CPU. This caused a failure to launch the so4.suretech.com portal for citrix and rdc services. Additionally we had a systems alert failure of this issue on the server at the time it occurred. What should have been a 10 minute outage was not fully resolved until 9 am due to the monitoring systems not sending proper alerts when the outage first occurred at 1:32 am EST.  We have resolved the cause of the overload issue and our alerting software to ensure prompt resolution on any such issues in future.

If you have any questions, please email solutions@suretech.comThis email address is hidden from email harvesters via JavaScript or call 1-800-882-8701 x1.

 

 

Thank You,

- Your SureTech™ Solutions Team