SureDesk Troubleshooting

For safety and security there are rules for the passwords you need to access your SureDesk™ and SureFiles™.


Password must meet complexity requirements

Your password must:

  • not contain your user account or parts of your full name that exceed two consecutive characters.
  • be at least six characters in length.

    Your password must contain characters from three of the following four categories:

  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • A number (0 through 9)
  • Non-alphabetic characters (for example: !,$,#,%)

    Maximum password age

  • The password can not be older than 90 days. After 90 days have past you will be prompted to change the password.
  • You can not reuse old passwords that you have recently used.

    See Also