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Below please find our latest usability tips intended to ensure your SureDesk™ performance is at its best.
If you have any questions – or any other helpful tips you would like us to share – let us know at
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Thanks, from Your Solutions ...
Task Manager
SureDesk comes equipped with a Task Manager program similar to the one that you are accustomed to by pressing CTRL-ALT-DELETE on your Windows PC at home.
If you find that a browser or other application seems to be frozen you can close it by using this program. ...
Tips to Launch Your SureDesk
Login Instructions
1. Open Citrix Receiver (if not a shortcut on your taskbar, go to Start Menu and search for Citrix)
2. Enter https://SO5.suretech.com
3. Enter your username and password
4. SureDesk will open ...
How to Uninstall a Microsoft Update
Follow steps below to uninstall the broken update KB3163017 OR KB3163018 on Windows 10 or KB3159398 on Windows 7.
Windows 10
1. Open Settings
2. Navigate to Update & Security
3. Click Window Update
3. Select Advanced Options
...
SureDesk™ User Guide
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibilitiy Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
To recover deleted files on your SureDesk:
Open ...
SureDesk™ User Guide
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
To adjust the readability of text on the ...
SureDesk™ User Guide
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
Often Citrix requires older versions to be removed ...
SureDesk™ User Guide
If you have WebDAV enabled on one of your company drives you can map the drive to your local computer. If you would like WebDAV enabled on a drive please contact
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Once this is done you can follow the below steps.
Please ...
SureDesk™ User Guide
You must use Internet Explorer to access the SureDesk™ Remote Desktop Application. If you are using Internet Explorer 10 or later you will need to add both http://www.suretech.com and https://rdp.suretech.com to your trusted sites.
Go to Tools menu.
Select Internet Options.
...
SureDesk™ User Guide
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
For some users Microsoft Outlook 2013 can ...
SureDesk™ User Guide
SureDesk™ Citrix Help
Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar
Disconnecting
Disconnecting leaves your SureDesk™ open and running so you can connect without launching the SureDesk™ again. You can leave programs running on your SureDesk™. As ...
SureDesk™ User Guide
SureDesk™ Citrix Help
Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar
Citrix Bar
On your SureDesk™, there is a black bar found on the top of the screen. Clicking on the bar reveals a menu screen with ...
SureDesk™ User Guide
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
To turn on and off the pop-up ...
SureDesk™ User Guide
Files on the SureDesk™ and SureFiles™ - Files on your Local Computer
Files on the SureDesk™ and SureFiles™
The SureDesk™ allows you to access files on the server from anywhere. The server drives are located under Network Location.
The S: Drive is a shared ...
SureDesk™ User Guide
Installing Citrix
Find out how to install the Citrix software needed to access the SureDesk™.
Add Login Portal as a Trusted Site
Logins may not work correctly, especially on IE until the portal is a trusted site and compatability mode is set.
Login to your SureDesk™
...
SureDesk™ User Guide
Note
If you have forgotten your SureDesk™ password, please email
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or call 800-882-8701.
Change Your Password
On the SureDesk™ web panel go to Settings.
Go to the password section and click Change Password.
Type in your old password, then type in the ...
SureDesk User Guide
SureDesk Pro (Using Citrix)
Find out how to install and use Citrix, the program that allows you to access the SureDesk™ Standard.
SureDesk Basic (Using RDP)
Signed up for SureDesk™ Basic? Find out how how to access your desktop through Remote Desktop Program (RDP).
Security
Learn ...
SureDesk™ User Guide
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
While using QuickBooks you may encounter annoying ...
SureDesk™ User Guide
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
If you are trying to print from ...
SureDesk™ User Guide
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
What does it mean if you see ...
The SureDesk™ at a Glance
Computers are not quite like TVs - when you turn them on, you actually interact with your computer in many ways. This takes some training, both for the computer and for you.
For our part the SureDesk™ is a balancing act to find the ...
SureDesk User Guide
SureDesk Citrix Help
Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar
Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk.
Note
If you are having trouble logging in ...
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For safety and security there are rules for the passwords you need to access your SureDesk™ and SureFiles™.
Password must meet complexity requirements
Your password must:
not contain your user account or parts of your full name that exceed two consecutive characters.
be at least six characters in ...
It is most likely that you need a browser add-on installed.
To fix this, look towards the top of the browser and find a bar that says:
"This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..."
All you need to do is click ...
FOR IMMEDIATE RELEASE:
SmartCEO Selects Dana Molina for Brava 2016 Award
Dana Molina selected as one of 40 executives who combine their entrepreneurial spirit with a passion for giving back to the community.
New York, NY – July 7, 2016 – Dana Molina, Co-Founder and VP of SureTech, has been ...
Windows 10 is Here
You've probably heard about the new version of Windows about to be released by Microsoft, Windows 10. And you may have even seen a little icon displayed at the bottom right of your screen which allows you to “Get Windows 10”.
SureTech ...
